Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




83 posts

Master Geek


# 198382 7-Jul-2016 00:03
Send private message

Hello,


Looking at going to VDSL. The local wiring is pretty old with many jackpoints daisy chained, so think we would benefit from a master splitter.


Do Slingshot normally organise this for a new install?  When you sign up there is a no cost option "would you like a technician to help you setup".  Is this 'help' going to be to plug the modem in and turn it on, or is this the guy that will do the master filter/splitter wiring?


 


Thanks,
Dan.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
89 posts

Master Geek

Subscriber

  # 1587418 7-Jul-2016 06:30
Send private message

Looks like they do... Slingshot VDSL was installed at my mothers place last week, a guy turned up and installed a filter.


28260 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1587440 7-Jul-2016 08:22
Send private message

Comments on here historically have said that they don't, and that they were one of the first to move away from a full install as standard.

 

 


 
 
 
 


6434 posts

Uber Geek


  # 1587449 7-Jul-2016 08:50
Send private message

I think no for naked, and possibly yes for non-naked.

89 posts

Master Geek

Subscriber

  # 1587467 7-Jul-2016 09:13
Send private message

When I signed mum up for VDSL I finished the process thinking I'd probably have to do a filter install myself, but she got a message from them to arrange a time for Chorus to visit.

 

Looking closer at the help on the signup page, it does imply that you have to select a "Connection and Wiring" option for this, elsewhere it implies that a new VDSL connection requires a visit and it doesn't seem optional, so the optional install maybe for ADSL.

 

 

 

BTW the Chorus tech turned up when he said he would, and did a fantastic job of the install, no horror story :)

 

 

 

As for the Slingshot side of things, there was a small issue of her still being classed as a dial-up customer so the VDSL wouldn't login.

 

Both the first level and second level techs were fantastic, and were flexible enough to vary away from their scripts :) AND both of the phone calls were answered within 30sec at 7:00p.m.

 

 

 

Thanks Slingshot !!




83 posts

Master Geek


  # 1588159 8-Jul-2016 13:10
Send private message

OK spoke to Slingshot today and they don't do a splitter install as standard, it's an option but would be charged at 270.  If there are line issues after switching to VDSL, a fault would be logged with Chorus, and if they decide a master splitter is needed to resolve they will do one at no cost.  So i'm gonna go ahead and see what happens.  Current linespeed 13/1.


8868 posts

Uber Geek

Lifetime subscriber

  # 1588392 8-Jul-2016 15:57
Send private message

its more about how the wiring is connected in your house rather than your current line speed




83 posts

Master Geek


  # 1588553 8-Jul-2016 22:55
Send private message

Well, wouldn't crap wiring mean crap linespeed?


 
 
 
 


5381 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1588555 8-Jul-2016 23:05
Send private message

dantheperson:

 

Well, wouldn't crap wiring mean crap linespeed?

 

 

Not necessarily.

 

ADSL is much more "forgiving" than VDSL.

 

VDSL is more sensitive to bad house wiring and line distance.

 

Personally I wouldn't even consider installing VDSL without a master filter/splitter.





Sideface




83 posts

Master Geek


  # 1588636 9-Jul-2016 09:02
Send private message

ne1 know if you can generate one of those bitloading graphs from a vigor130?


8868 posts

Uber Geek

Lifetime subscriber

  # 1588653 9-Jul-2016 10:07
Send private message

you could see if some software like dslstats could do it for you?


89 posts

Master Geek

Subscriber

  # 1588674 9-Jul-2016 10:43
Send private message

dantheperson:

 

OK spoke to Slingshot today and they don't do a splitter install as standard, it's an option but would be charged at 270.  If there are line issues after switching to VDSL, a fault would be logged with Chorus, and if they decide a master splitter is needed to resolve they will do one at no cost.  So i'm gonna go ahead and see what happens.  Current linespeed 13/1.

 

 

 

 

270 ??  This is straight from the signup, help pages 

 

"If you are installing a new broadband connection or moving into a new address (moving house) at the time of signup, a Chorus technician will need to install your broadband connection. A $52 installation charge is for the cost of this work being carried out."

 

As I mentioned earlier, during signup there was no way to specify the filter install, and Chorus turned up to do it, I am expecting to see a $52 charge on the next account...




83 posts

Master Geek


  # 1588697 9-Jul-2016 11:13
Send private message

Yeah it's all a bit confusing. As i'm not moving house that term doesn't really apply to me, i'm just an existing customer switching from aDSL to vDSL.  Will be interesting to see if they state that chorus will be visiting once i have my install date.




83 posts

Master Geek


  # 1588705 9-Jul-2016 11:23
Send private message

Is this the 'dslstats' app you refer to?  http://www.s446074245.websitehome.co.uk/index.html  

 

Seems it doesn't support the Vigor which apparently isn't broadcom based.




83 posts

Master Geek


  # 1600799 29-Jul-2016 13:46
Send private message

So 'VDSL' install has happened. No chorus visit. No master splitter.

No VDSL. ADSL dropped from 13mbit to 9mbit sync. Landline assigned someone elses number. Speedtest shows Spark as ISP.

Fault now logged with chorus.

Sigh. 6 months ago i used to get 14 mB/s down on speedtest.net. Now i get 7.



83 posts

Master Geek


  # 1601273 30-Jul-2016 11:33
Send private message

Chorus guy just called.  Pleasant surprise, didn't expect them to be working weekends.  He had no idea if i was on VDSL or ADSL but said the problem was 'further down the line somewhere'.  What ever he did has done the job, now on VDSL and speedtest shows i've been allocated a slingshot owned IP now.

 

Downstream Upstream

 

SNR Margin (0.1dB): 9.1 9.5

 

Attenuation (0.1dB): 21.6 5.8

 

Output Power (dBm): 18.8 3.1

 

Attainable Rate (Kbps): 20952 1185

 

Rate (Kbps): 16434 1155

 

D (interleave depth): 121 10

 

Delay (msec): 7.93 7.22

 

 

 

Speedtest shows 15 down 1.1 up.  I'm now back to the speeds i was getting 6 months ago on this line with ADSL2!  About 6 month ago some chorus guys were in the grey post, said they were fixing up the internet connection for the people across the road.  After that my sync speed dropped from 16 down to 13.

 

 


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.