Do Slingshot do VDSL master filter install?

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dantheperson

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Topic # 198382 7-Jul-2016 00:03

Hello,

Looking at going to VDSL. The local wiring is pretty old with many jackpoints daisy chained, so think we would benefit from a master splitter.

Do Slingshot normally organise this for a new install? When you sign up there is a no cost option "would you like a technician to help you setup". Is this 'help' going to be to plug the modem in and turn it on, or is this the guy that will do the master filter/splitter wiring?

Thanks,
Dan.

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Reply # 1587418 7-Jul-2016 06:30

Looks like they do... Slingshot VDSL was installed at my mothers place last week, a guy turned up and installed a filter.

sbiddle

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Reply # 1587440 7-Jul-2016 08:22

Comments on here historically have said that they don't, and that they were one of the first to move away from a full install as standard.

NonprayingMantis

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Reply # 1587449 7-Jul-2016 08:50

I think no for naked, and possibly yes for non-naked.

shanes

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Reply # 1587467 7-Jul-2016 09:13

When I signed mum up for VDSL I finished the process thinking I'd probably have to do a filter install myself, but she got a message from them to arrange a time for Chorus to visit.

Looking closer at the help on the signup page, it does imply that you have to select a "Connection and Wiring" option for this, elsewhere it implies that a new VDSL connection requires a visit and it doesn't seem optional, so the optional install maybe for ADSL.

BTW the Chorus tech turned up when he said he would, and did a fantastic job of the install, no horror story :)

As for the Slingshot side of things, there was a small issue of her still being classed as a dial-up customer so the VDSL wouldn't login.

Both the first level and second level techs were fantastic, and were flexible enough to vary away from their scripts :) AND both of the phone calls were answered within 30sec at 7:00p.m.

Thanks Slingshot !!

dantheperson

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Reply # 1588159 8-Jul-2016 13:10

OK spoke to Slingshot today and they don't do a splitter install as standard, it's an option but would be charged at 270. If there are line issues after switching to VDSL, a fault would be logged with Chorus, and if they decide a master splitter is needed to resolve they will do one at no cost. So i'm gonna go ahead and see what happens. Current linespeed 13/1.

Jase2985

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Reply # 1588392 8-Jul-2016 15:57

its more about how the wiring is connected in your house rather than your current line speed

dantheperson

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Reply # 1588553 8-Jul-2016 22:55

Well, wouldn't crap wiring mean crap linespeed?

Sideface

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Reply # 1588555 8-Jul-2016 23:05

dantheperson:

Well, wouldn't crap wiring mean crap linespeed?

Not necessarily.

ADSL is much more "forgiving" than VDSL.

VDSL is more sensitive to bad house wiring and line distance.

Personally I wouldn't even consider installing VDSL without a master filter/splitter.

Sideface

dantheperson

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Reply # 1588636 9-Jul-2016 09:02

ne1 know if you can generate one of those bitloading graphs from a vigor130?

Jase2985

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Reply # 1588653 9-Jul-2016 10:07

you could see if some software like dslstats could do it for you?

shanes

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Reply # 1588674 9-Jul-2016 10:43

dantheperson:

OK spoke to Slingshot today and they don't do a splitter install as standard, it's an option but would be charged at 270. If there are line issues after switching to VDSL, a fault would be logged with Chorus, and if they decide a master splitter is needed to resolve they will do one at no cost. So i'm gonna go ahead and see what happens. Current linespeed 13/1.

270 ?? This is straight from the signup, help pages

"If you are installing a new broadband connection or moving into a new address (moving house) at the time of signup, a Chorus technician will need to install your broadband connection. A $52 installation charge is for the cost of this work being carried out."

As I mentioned earlier, during signup there was no way to specify the filter install, and Chorus turned up to do it, I am expecting to see a $52 charge on the next account...

dantheperson

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Reply # 1588697 9-Jul-2016 11:13

Yeah it's all a bit confusing. As i'm not moving house that term doesn't really apply to me, i'm just an existing customer switching from aDSL to vDSL. Will be interesting to see if they state that chorus will be visiting once i have my install date.

dantheperson

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Reply # 1588705 9-Jul-2016 11:23

Is this the 'dslstats' app you refer to? http://www.s446074245.websitehome.co.uk/index.html

Seems it doesn't support the Vigor which apparently isn't broadcom based.

dantheperson

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Reply # 1600799 29-Jul-2016 13:46

So 'VDSL' install has happened. No chorus visit. No master splitter.

No VDSL. ADSL dropped from 13mbit to 9mbit sync. Landline assigned someone elses number. Speedtest shows Spark as ISP.

Fault now logged with chorus.

Sigh. 6 months ago i used to get 14 mB/s down on speedtest.net. Now i get 7.

dantheperson

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Reply # 1601273 30-Jul-2016 11:33

Chorus guy just called. Pleasant surprise, didn't expect them to be working weekends. He had no idea if i was on VDSL or ADSL but said the problem was 'further down the line somewhere'. What ever he did has done the job, now on VDSL and speedtest shows i've been allocated a slingshot owned IP now.

Downstream Upstream

SNR Margin (0.1dB): 9.1 9.5

Attenuation (0.1dB): 21.6 5.8

Output Power (dBm): 18.8 3.1

Attainable Rate (Kbps): 20952 1185

Rate (Kbps): 16434 1155

D (interleave depth): 121 10

Delay (msec): 7.93 7.22

Speedtest shows 15 down 1.1 up. I'm now back to the speeds i was getting 6 months ago on this line with ADSL2! About 6 month ago some chorus guys were in the grey post, said they were fixing up the internet connection for the people across the road. After that my sync speed dropped from 16 down to 13.

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