Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


13 posts

Geek


Topic # 201413 17-Aug-2016 14:36
Send private message

Hi all,  a friend and a co-worker has a Netcomm modem from Slingshot..  It's locking up constantly, so I'm recycling a new one for him..  Problem is he doesn't have a clue what his ADSL username and password is...  So I've got into his Netcomm and the adsl username is firstcontact@slingshot.co.nz  which is totally unknown to him...  I'm trying to save him from calling Slingshot as he's not the most tech of guys, but a nice one!  

 

Is that firstcontact email a sort of "set me up" alias?

 

We think this modem is 2nd hand sent to him form Slingshot, it wasn't well packaged, and is overall very basic...

 

 

 

Thanks,
Craig

 

 


Filter this topic showing only the reply marked as answer Create new topic
7 posts

Wannabe Geek
+1 received by user: 1


  Reply # 1614425 19-Aug-2016 15:45
Send private message

That's just a generic username which connects up and then supposedly pulls the correct configuration if mapped correctly.

 

 

 

You'll need to contact Slingshot if you need the correct credentials.

 

 


I fix stuff!
1680 posts

Uber Geek
+1 received by user: 345

Trusted
Vocus
Subscriber

  Reply # 1614430 19-Aug-2016 15:50
Send private message

All of our supplied modems have that username set in them. Its perfectly normal.

 

We use Port Authentication so we don't actually look at the username/password.

 

 

 

if the modem is locking up, then best to make contact with the helpdesk as the modem he is using has special firmware which allows it to talk to our management platform.

 

Without it, the helpdesk are unable to ask the modem for support details to assist him with any issues


Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.