Hi. I was just wondering if anyone has had any experience changing plans on 2 Degrees Broadband? I have just moved to 2 Degrees from Vodafone and was on unlimited with Vodafone. I didn't know how much data I used in a month so decided to sign up to 80GB knowing that I could upgrade to Unlimited if needed. Within just over a week I had used 75% of the 80GB so I went online to change my plan. The process of changing was very unintuitive as you have to go through the whole process as if you are a new customer (i.e. pay upfront for modem, carry over landline number, buy fritzfon etc.). So I went through,and finalised the steps and received an email saying I will get a text when it has been done. A couple of days pass and I have still not received a text and when checking my account online there is no longer "(pending)" next to the change my plan button. By now I had used 70GB of the 80GB allowance. I have gone through the process again and received the email saying I will get a text when it is done. Checking today, there is still "(pending)" on the change my plan button but I am still on the 80GB plan and I am now 10GB over the 80GB limit.

I just want to know the standard timeframe for these changes to happen as other Telco's I have been with changed the plan immediately. I could ring them (2Degrees) but I would rather do things online as I dislike talking to people as I get nervous.