Iserve email server blacklisted

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Iserve email server blacklisted

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#215356 23-Jun-2017 21:00

I have discovered that one of my email addresses which uses an iserve / orcon email forwarder, hadn't been getting emails. I tracked it down to the forwarder after sending it a test email. The iserve IP blacklisted is 202.191.33.136 as shown at https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a202.191.33.136&run=toolpage As iserve aren't open until the next business day, monday, is there anyway to get this fixed before then?

bameron

305 posts

Ultimate Geek
+1 received by user: 105

Trusted

2degrees

#1806950 26-Jun-2017 13:47

Hi Matt,

Apologies, my understanding is the team are only available on business days so this wouldn't have been looked at before today.

Their contact details can be found here: https://www.orcon.net.nz/business

Cheers,

Cam

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1807030 26-Jun-2017 15:09

bameron:

Hi Matt,

Apologies, my understanding is the team are only available on business days so this wouldn't have been looked at before today.

Their contact details can be found here: https://www.orcon.net.nz/business

Cheers,

Cam

I have submitted a support request but still no reply. There was an emergecy email address for emergencies like this where a core service is broekn, as this is supposed to be a business grade service, but that email no longer works. Also the gold service hotline got removed. Is there a email we can report, as hosting services is supposed to be monitored 24/ 7 and this particular problem appears to have been going on for at least 10 days before we picked it up.

mattwnz

20515 posts

Uber Geek
+1 received by user: 4795

#1807241 26-Jun-2017 20:53

Still no reply from support.