Why does my Samsung phone drop off the 2 Degrees network every few days?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Why does my Samsung phone drop off the 2 Degrees network every few days?

Jasperata

2 posts

Wannabe Geek

#217772 11-Jul-2017 19:42

I have a Samsung phone purchased in 2013 and connected to 2 Degrees, which worked perfectly for about 2 years. Since then at random times it drops me off the network - no sending or receiving texts or phone calls, and no internet connection. The phone still shows good coverage (4 or 5 bars) and there is no error message except "failed" a long time after trying to send a text. This can happen when just sitting at home or at work (central Wellington) or while travelling through the country - there is no discernible pattern.

The only way to reconnect is to take the battery out - just switching power off and on again does not fix the problem.

Is this a 2 Degrees problem or a problem with the phone?

Linux

11420 posts

Uber Geek

Trusted

Lifetime subscriber

#1819816 11-Jul-2017 19:46

Sounds like the handset is camping onto another network most likely VodafoneNZ as the signal is much stronger

Linux

demdix

13 posts

Geek

#1820057 12-Jul-2017 09:28

I had a similar issue with my phone and 2 Degrees. Random drop offs from the network. A new SIM fixed it.

2degreesCare

1537 posts

Uber Geek

Trusted

2degrees

#1821193 12-Jul-2017 12:12

Hi Jasperata

This could be the SIM being fried or your phone's antenna or other part has had a knock and doesn't want to play ball. First of all double check your settings making sure you have Network mode and selection (2G/3G and 4G) on 'Automatic' and not locked to 2degrees or Vodafone.

If their all ok you may need to get a blank SIM from any 2degrees, Harvey Normans or Warehouse Stationery store and we'll move your number over. If your current one is faulty there's no charge (PM us if you get told otherwise).

If you're still having issues it could be your phone so pop your SIM into another phone and test it to see if you have the same issues. If you do please PM us details -

Your number and 4 digit PIN

Phone make/model

Exact location and date's it's happening -

When the issue started -

2-3 examples of any dropped or missed calls or error messages and where you were at the time.

Thanks

^POB

Jasperata

2 posts

Wannabe Geek

#1827121 22-Jul-2017 15:38

A new SIM has not fixed the problem. Will now try putting my new SIM into another phone.

atomeara

324 posts

Ultimate Geek

#1827137 22-Jul-2017 15:55

I have had 2 people at work complain about the same issue all around Auckland

Other users on iPhone are fine