I had an outage Christmas Day afternoon. Could not find anything about it on line. I rebooted ONT and the modem. Nothing. Waiting 20 minutes or so and a reboot of modem again seemed to get it all working. Just had a similar problem with it that seemed the same No network at all at 9:43 approx Rebooted Router and back it came. Is this just me (Browns Bay area) or has anyone else experienced outages over last two days. It is really annoying. I have the white Netcom Router by the way.