Reminds me of a story of someone.... ;)

Sounds like an ivr bug potentially... 

When I speak to 2db tech support I get put on hold and 2dm answer, right royal pain as you cant get back to who you first spoke to and have to go through the whole wrigmarole again, I was on the phone for nearly an hour a few weeks ago, and went around the merry go round so many times it has firmly cemented my decision to move as soon as my contract is up.

John

It's not a new method at all - companies have been doing this for years!

Linux: How often do you need to call?

Linux

When there is a fault.

Mark:

 

Linux: How often do you need to call?

Linux

 

 

 

When there is a fault.

 

Id be more interested in as to why you have so many faults ! 

Goosey:

Mark:

Linux: How often do you need to call?

Linux

 

When there is a fault.

 

Id be more interested in as to why you have so many faults ! 

 

I've only had one fault in about 6 months, where did you get the idea I've had multiple faults ?

Since 2degrees are supposed to be one of the big mobile/ISPs of NZ I would have thought they'd have a few bodies on phones at all hours, to log the call if nothing else, at any one point in time I imagine they have many customers with issues of some kind who would like to get help (or the semblance of help).