Sudden occasional drops in fibre speed

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Sudden occasional drops in fibre speed

Eitsop

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#233269 7-Apr-2018 21:16

I am on a 100mb connection. And get 100mb when I test to 2d in chch most times.
But 5 min ago. I checked and was getting 10mb and pretty erratic fluctuations
And I have noticed this a few times in past.

What would cause such drops in perf.. and how can you report?

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#1991289 7-Apr-2018 22:18

Are you testing over Ethernet or Wi-Fi?

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#1991290 7-Apr-2018 22:27

Fibre is not going to provide full speed 100% of the time so you are actually worrying about nothing and sounds like you want to log a fault for a fault that does not exist

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Starscream122

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#1991300 7-Apr-2018 22:52

no I think with fibre you will always get the speed your paying for 100% of the time. I am going to agree with @attewell

restart your router if speed doesn't return log a fault.

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#1991302 7-Apr-2018 22:53

Starscream122:
no I think with fibre you will always get the speed your paying for 100% of the time. I am going to agree with @attewell

restart your router if speed doesn't return log a fault.

You clearly don't have a clue then read what the OP has written gets 100MB most the time you don't even know if they are testing over Ethernet or Wi-Fi

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Eitsop

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#1991304 7-Apr-2018 22:55

I am on Ethernet.

I don't expect 100. just don't expect it to drop to 0

Starscream122

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#1991305 7-Apr-2018 22:56

Log a fault my dude Chorus told me you will get the speed you pay for.

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#1991306 7-Apr-2018 22:59

Starscream122:
Log a fault my dude Chorus told me you will get the speed you pay for.

Well Chorus is yanking you and you are not going to get the max speed you pay for by 24/7

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#1991307 7-Apr-2018 23:00

attewell: I am on Ethernet.

I don't expect 100. just don't expect it to drop to 0

You have never mentioned 0 till this post

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Eitsop

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#1991310 7-Apr-2018 23:19

on nperf test it was between 0 and 20. avg 10

michaelmurfy

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#1991316 8-Apr-2018 00:30

You need to provide more information...

- Were you the ONLY person using the connection at the time?
- Have you also replaced the Ethernet cable between the ONT and your router?
- Have you tested this with another browser?
- What router are you using and have you ensured QoS is disabled?

Just because your Speedtest is showing a slowdown, it doesn't mean your connection is suffering. Speedtests are only there to provide an estimate and depending where you're testing to it can be different for each testing server.

Case in point - I get 900/510Mbit to Citylink Wellington on my Gigabit connection. This drops to 800/450Mbit when I hit Auckland but depending on which Speedtest server I try it can vary between 400Mbit and 900Mbit down to Auckland. Over the ditch to Australia I can get around 500Mbit on a Speedtest. I can still max out my connection on almost everything though.

Starscream122:

Log a fault my dude Chorus told me you will get the speed you pay for.

Sorry you're very incorrect here...

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Jase2985

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#1991323 8-Apr-2018 06:53

Starscream122:

Log a fault my dude Chorus told me you will get the speed you pay for.

google GPON, and then apply a 16 split to it, work out what that gives every connection the you will see its impossible for everyone to get full speed all the time.

quickymart

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#1991333 8-Apr-2018 07:53

If you want a guaranteed speed 24/7 expect to pay for a premium SLA to go with it.

If this is a home connection, it's "best effort" - no speed is guaranteed.

If it's dropping to 0 though, log a fault with your provider.

MrGadget

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#1991334 8-Apr-2018 08:03

quickymart:
If it's dropping to 0 though, log a fault with your provider.

Only after following the advice from michaelmurfy - a little homework on your side should be done first... at the very least restart your router.

quickymart

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#1991372 8-Apr-2018 10:35

Sorry forgot to add that part - yes, try what he suggested first.

Starscream122

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#1991373 8-Apr-2018 10:42

Jase2985:
Starscream122:

Log a fault my dude Chorus told me you will get the speed you pay for.

google GPON, and then apply a 16 split to it, work out what that gives every connection the you will see its impossible for everyone to get full speed all the time.

Oh no no home users can expect to get 100% of the speed they pay for cause they have their own ONT per house. it’s not like some business that share a single fibre connection accross multiple buildings.

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