New 2D UFB connection - VOIP Error 403

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › New 2D UFB connection - VOIP Error 403

KellyP

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#236224 24-May-2018 11:43

My new 2D UFB connection went active this morning however the VOIP line isn't active yet. FRITZ!Box 7560 reporting error 403, specifically "Registration of Internet telephone number 03339XXXX failed. Remote site reports reason for error 403"

The old line to TEL 1 ONT is already inactive (Spark). Is this supposed to take sometime to get up and running or has something gone wrong?

Thanks.

2degreesCare

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#2021885 24-May-2018 15:11

Hi there,

Once we get confirmation that you're connected, we'll request for the landline to be brought across but this can take a day or two depending on your old provider.. SIP Error 403 is "forbidden", meaning we most likely haven't enabled the number yet.

If it's still not working, either give our helpdesk a ring on 0800 022 022 opt 9, or PM us your customer number, name and address, and we'll get you sorted :)

Cheers,
^BRM

NickMack

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#2022132 24-May-2018 21:42

Hiya,

If your moving from another provider it needs to have the phone number ported to the new provider (think of it like a directory/whitepages). A piece needs to happen on both sides - As per above, call 2degrees customer care on 0800 022 022 opt 9 and they should be able to assist.

Nick.

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

KellyP

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#2022536 25-May-2018 16:55

The line went active this morning. Thanks again