2degrees mobile data down across Christchurch.

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RickW

298 posts

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#243124 27-Nov-2018 23:28

Is anyone else having issues, I have an iPhone XS Max and I’ve rebooted it twice, driven from Halswell to Northwood and no luck. Also calling 0800 022 022 we diddnt Recognise that number?

jarledb

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#2135560 28-Nov-2018 00:18

I have 2degrees at home, and yesterday around 11:15pm both the fibre connection and the phone went dead.

Have been home today, and the phone might have been down, but have not had any problems with the fibre connection.

Are they trying to update hardware at 2degrees the last evenings?!

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Linux

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#2135573 28-Nov-2018 06:29

From the 2degrees Status page

" Issues some customers experienced with voice and data services late in the evening of November 27 are now resolved. If you still experience any issue with mobile data, please first try switching flight mode on and off, or restarting your handset. We apologise for the inconvenience "

John

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#2135587 28-Nov-2018 07:29

I have lost mobile data in Takapuna in last 10 minutes

John

tripp

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#2135589 28-Nov-2018 07:31

Yes down in mt wellington as well, had to switch to vodafone on my dual sim phone. Outage late at night is one thing, during peak is another

Stasis007

85 posts

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#2136902 29-Nov-2018 23:07

Linux:

From the 2degrees Status page

" Issues some customers experienced with voice and data services late in the evening of November 27 are now resolved. If you still experience any issue with mobile data, please first try switching flight mode on and off, or restarting your handset. We apologise for the inconvenience "

John

I lost connection about 30 minutes ago (22:30). Restarting phone didn't help, but activating and deactivating flight mode seems to have restored it. Weird. First time I've seen that happen - Galaxy S7

hio77

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#2136911 29-Nov-2018 23:51

don't panic! @saltynz is just installing all the spy equipment into the hauwei towers!

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Stasis007

85 posts

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#2136912 29-Nov-2018 23:55

Stasis007:

I lost connection about 30 minutes ago (22:30). Restarting phone didn't help, but activating and deactivating flight mode seems to have restored it. Weird. First time I've seen that happen - Galaxy S7

Bugger. Went out again and it lost connection 20 minutes later and the flight mode toggle didn't help :( Quietly hoping that it's a 2 degrees network fault and not my phone...

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SaltyNZ

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#2136925 30-Nov-2018 07:00

hio77:

don't panic! @saltynz is just installing all the spy equipment into the hauwei towers!

Damnit man, now everyone will know! It's supposed to be a secret!

Ironically, the truth is the exact opposite - the rating engine subsystem of the charging system was having a bunch of OS patches applied to keep up to date for security purposes. The HA on that subsystem has been known to cause trouble in the past and this time it was indeed unhappy with how long the primary was down for patches. :-/

Free support coffee and hugs were offered to all of the unfortunate operations people involved.

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These comments are my own and do not represent the opinions of 2degrees.