I received in December 2018 a requested SamKnows Whitebox. I requested this to prove that regardless of previous conversations with Slingshot there provision of service was bad. The SamKnows Whitebox shows that my internet is bad in Palmerston North with unlimited plan and Slingshot provided modem so I contacted Slingshot. This was part of there response in the third email "With Samknows we do not support this device, the graphs etc are something we do no investigate or accept as a method to raise a fault, this service is provided by a 3rd party." So they do not wish to acknowledge this information. Thoughts anyone