2degrees charged $500 for international roaming

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees charged $500 for international roaming

Adriano

2 posts

Wannabe Geek

#251335 19-Jun-2019 21:14

I have been charged by 2degrees by 500$ for international roaming. I only remember turning my mobile data twice. Upon arrival (turned it off immediately after receiving warning) and on the 3rd day. but their record shows more than that.

Tried contacting technical support but the best they did is to send me a record of my mobile data usage
Asking for help if anyone can offer assistance in this matter

mentalinc

3240 posts

Uber Geek

Trusted

#2261130 19-Jun-2019 21:18

Which country were you in?

Android and iOS both let you see data usage by apps in their settings, but looks like you've already had your data usage shared.

As soon as you connected it would have started a sync of all your apps, gmail, facebook etc.

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

SaltyNZ

8233 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2261131 19-Jun-2019 21:21

mentalinc:

but looks like you've already had your data usage shared.

Shared data does not work whilst international roaming. Only your own usage can be counted towards roaming charges.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Adriano

2 posts

Wannabe Geek

#2261137 19-Jun-2019 21:27

Sorry I don’t quite understand what you meant by ‘data usage shared’

I was on Myanmar, and I was charged 100-200 dollars everyday for 3 days( for international roaming)
Tried talking to 2degrees but they said they believe their data are true and accurate but I have been very careful on using my data after receiving the warning.

Linux

11433 posts

Uber Geek

Trusted

Lifetime subscriber

#2261141 19-Jun-2019 21:35

You must have had data on.

Jase2985

13463 posts

Uber Geek

ID Verified

Lifetime subscriber

#2261142 19-Jun-2019 21:42

what does the data useage on your phone say?

SaltyNZ

8233 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#2261143 19-Jun-2019 21:43

Data roaming in Myanmar costs $10/MB. Even a dribble of unintentional data will be very expensive at that rate. Could’ve been a lot worse than $500.

In regards to the amount of data actually used, yes: the system does not just make it up, I’m afraid. It measures it down to blocks of ~5KB in size.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Linux

11433 posts

Uber Geek

Trusted

Lifetime subscriber

#2261144 19-Jun-2019 21:49

The data counting is very accurate and tech support did help you! What else would you like them to do?

The best assistance I can offer is pay up!

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

sqishy

470 posts

Ultimate Geek

#2261150 19-Jun-2019 21:55

Places like that on casual are $10.00 per mb, so you could be uploading photos and all sorts. 1 Mb is nothing these days.

$500 means 50 Mb of data.

chevrolux

4962 posts

Uber Geek
Inactive user

#2261151 19-Jun-2019 21:58

Yea if you came here for sympathy it wont happen.

People on here have literally built the systems that count this usage. They know what goes on better than you know what goes on inside your own body.

scottjpalmer

5973 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2261153 19-Jun-2019 22:00

This thread won't achieve anything more, locked.