MR - Gigabit speed rubbish

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MR - Gigabit speed rubbish

hawkz25

45 posts

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#272013 5-Jun-2020 13:40

Hi there,

I would like to check with the fellow MR user out there.

For those on gigabit fibre, could you please post speedtest.net test using the auckland MR server?

I have done all the isolation I can, cables, direct to ONT etc and all I can muster is around 2-300 megabit. uploads around 100megabit. I know these speeds aren't bad in the first world problems context, but I'd like to know if I'm not alone in this. I have a friend also on MR who lives in the same suburb getting similar results.

I have a case open with MR and they just seem to want to shift me to a different plan from the original gigatown one (conspiracy? ;-))

Thank you most kindly

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#2499077 5-Jun-2020 14:13

You might need to add what your router is, ands what is the cabling to the router, cat5, cat5e, cat6. And does the machine talking to the router run at 1gbps full duplex.

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#2499080 5-Jun-2020 14:15

Your first mistake is MR

hawkz25

45 posts

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#2499083 5-Jun-2020 14:20

Linux:

Your first mistake is MR

yes yes, I know (now)... they have been really good for years now, but recently the speeds have dropped well down (or I'm dumb and have missed something obvious)

You might need to add what your router is, ands what is the cabling to the router, cat5, cat5e, cat6. And does the machine talking to the router run at 1gbps full duplex.

My PC that has been the tester machine since day dot, connects at 1 gig using cat5e (it's all I had at the time). It has consistently hit 800-900down and 3-400up in the past.

Plugging directly into the ont has the same speed issues as my mate also on MR. The rules out the router (linksys 1900AC), but not my computer I suppose. I am not flush with alternate 1 gig capable devices to test with, which is aggravating. This is why I'm checking with my fellow sufferees on MR.

There was a service notice for performance issues which they said they fixed around mid may. I'm dubious about this.

hawkz25

45 posts

Geek

#2499111 5-Jun-2020 14:35

Ugh, im almost too embarrassed to say...

I removed sophos full "home" protection suite... downloads up to 500-600 now... uploads still "slow" at 100 ish...

damn you sophos! :) I did notice the sophos web protection services using a hight amount of CPU during a test... made me wonder.

I now invoke the Jedi hand wave... nothing to see here :)

xpd

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#2499118 5-Jun-2020 14:50

Run a live Linux CD as well, just to ensure no more Windows "features" are holding anything up :)

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wombus

107 posts

Master Geek

#2500250 7-Jun-2020 23:37

I’m in Hamilton on MR Pure GIG plan and getting 846mbs down and 538mbs up to the MR AuckIand server.

hawkz25

45 posts

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#2500327 8-Jun-2020 09:26

wombus: I’m in Hamilton on MR Pure GIG plan and getting 846mbs down and 538mbs up to the MR AuckIand server.

Thanks for that - glad you are getting good speeds. My upload is still rubbish, but I guess I can live with that. :)

VaultDweller

31 posts

Geek
Inactive user

#2512549 26-Jun-2020 00:58

I was having speed issues too, sorted out my router which had incorrect settings for the port and set it to 1000/1000, my router is a Fritzbox 7490.

For some reason the browser used seems to make a difference with mine.

Firefox : Speed sucks.

Internet Explorer 11 : Speed sucks.

The new Edge browser : Works ( I don't like edge though )

927.10 download 525.74 upload to MyRepublic Auckland with a 16ms ping and I am in Christchurch.

lokhor

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#2529256 27-Jul-2020 09:03

I'm in wellington on MR with Google Wifi router connected via gigabit ethernet:

Firefox:

Chrome:

All comments are my own opinion, and not that of my employer unless explicitly stated.

VaultDweller

31 posts

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Inactive user

#2529266 27-Jul-2020 09:22

This shouldn't need saying bit...

DON'T speed test using WiFi - use an Ethernet connection.

Use the Vivaldi browser, I would not have believed it myself but the browser makes a difference.

Once you have the above done, then go to beta.speedtest.net and see if that makes a difference for you.

sbiddle

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#2529273 27-Jul-2020 09:38

VaultDweller:

This shouldn't need saying bit...

DON'T speed test using WiFi - use an Ethernet connection.

Use the Vivaldi browser, I would not have believed it myself but the browser makes a difference.

Once you have the above done, then go to beta.speedtest.net and see if that makes a difference for you.

The post above shows the difference a browser makes - a perfect test using Firefox, and sluggish speeds using Chrome.

For speeds above 100Mbps you should also use the app rather than a browser for for accurate testing - the speedtest.net site even launches a big popup to advise of this.

networkn

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#2529275 27-Jul-2020 09:42

Not to mention browser extensions etc.

VaultDweller

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#2529277 27-Jul-2020 09:44

sbiddle:

VaultDweller:

This shouldn't need saying bit...

DON'T speed test using WiFi - use an Ethernet connection.

Use the Vivaldi browser, I would not have believed it myself but the browser makes a difference.

Once you have the above done, then go to beta.speedtest.net and see if that makes a difference for you.

The post above shows the difference a browser makes - a perfect test using Firefox, and sluggish speeds using Chrome.

For speeds above 100Mbps you should also use the app rather than a browser for for accurate testing - the speedtest.net site even launches a big popup to advise of this.

For reference I found the Windows app to be a bit inconsistent, I would use either the website, or the command line version of the software as it provided the most consistent results.

rb99

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#2529279 27-Jul-2020 09:46

Speedtest.net using the app and ethernet from Whakatane to Auckland -

to MyRepublic server 887 up 447 down.

to Spark server 692 up 447 down.

to Stuff server 940 up 353 down.

to Voyager 546 up 510 down.

2 Degrees 944 up 453 down.

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noroad

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#2529280 27-Jul-2020 09:51

1. Use ethernet

2. Use the App not a browser

3. Don't assume your PC can sustain gig rates, test with other machines

4. If you have a third party router don't assume that just because it cost a bunch of cash it can sustain gig speeds

5. Try other speedtest server hosts, the servers are not always in perfect condition 24x7

I could tell the various stories about why the above rules apply but lets just take it as read that they all important. After you have followed all these, then contact your ISP, not before.

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