Just renewed my 2Degrees contract but moving to a new home in a few months. Any important steps or advice?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Just renewed my 2Degrees contract but moving to a new home in a few months. Any important steps or advice?

Stacy88

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#275875 14-Sep-2020 20:50

Hi guys, so I've just renewed my 12 month contract with 2Degrees. However, I'm planning to move to a new home that we just successfully purchased (so happy) after a long time negotiation...we're moving in a few months from now. Anyways, just wondering any tips or advice on what should I do? 2 degrees is indeed the best internet company I've dealt with so far but I'm not so sure if they're flexible on this type of situation? 😅

nztim

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#2564058 14-Sep-2020 20:59

Same LFC ? Shouldn’t be an issue

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Linux

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#2564063 14-Sep-2020 21:05

Give plenty of notice before the move at least 15 business working days

Stacy88

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#2564077 14-Sep-2020 21:30

@nztim I think so..our current home that we're living in, the fibre installer was installed by ultrafastfibre.

@Linux so 15 days before we move into the house and start living there, we need to call 2Degrees to tell them that we are going to be moving to a new home and we want to transfer our existing 2Degrees account contract to this new home address? sorry for the nuisance.

michaelmurfy

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#2564078 14-Sep-2020 21:30

Yep call them with the date you're moving. They'll sort the rest.

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Stacy88

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#2564085 14-Sep-2020 21:36

michaelmurfy:

Yep call them with the date you're moving. They'll sort the rest.

Great! that's awesome to hear. Honestly thought I broke the contract rules or worse, charge a fee for moving to a new home 😬

Thank you for everyone's assistance.

Linux

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#2564092 14-Sep-2020 21:50

Stacy88:

@Linux so 15 days before we move into the house and start living there, we need to call 2Degrees to tell them that we are going to be moving to a new home and we want to transfer our existing 2Degrees account contract to this new home address? sorry for the nuisance.

15 business working days don't count Saturday & Sunday as business working days

nztim

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#2564094 14-Sep-2020 21:59

Stacy88:
michaelmurfy:

Yep call them with the date you're moving. They'll sort the rest.

Great! that's awesome to hear. Honestly thought I broke the contract rules or worse, charge a fee for moving to a new home 😬

Thank you for everyone's assistance.

you are. not breaking a contract if you are moving home with like for like service

e.g. you are in contract with 2degrees on
ultrafast fibre and you move to a new location with 2degrees on ultrafast fibre

problems with contracts can occur if you are in say 2degrees and you move say from ultrafast fibre to a chorus area or vice versa

On a side well done im joining the home owners club! Its not easy in these times!

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Handle9

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#2564136 15-Sep-2020 03:24

Stacy88:
michaelmurfy:

Yep call them with the date you're moving. They'll sort the rest.

Great! that's awesome to hear. Honestly thought I broke the contract rules or worse, charge a fee for moving to a new home 😬

Thank you for everyone's assistance.

You could well be charged a fee for moving house. This is entirely reasonable as there will be costs for 2degrees in you moving.

michaelmurfy

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#2564347 15-Sep-2020 13:52

Handle9: You could well be charged a fee for moving house. This is entirely reasonable as there will be costs for 2degrees in you moving.

From experience (I had started a new contract, bought a house and moved my service) 2degrees were great and didn't charge me anything. New house was a brand new UFB connection etc also and there was a couple of months where I had my service "paused". I actually don't think they bothered to extend my contract out because of this.