Ubiquiti USG settings (Fibre)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Ubiquiti USG settings (Fibre) - new connection

kaczor47

95 posts

Master Geek
+1 received by user: 19

#280984 23-Jan-2021 12:20

Today is the big day - after 10+ years of Vodafone/TelstraClear I shift to 2D broadband. I got the notification that the switch has happened overnight. I am using my own modem (Ubiquiti USG) and after a much troubleshooting, can't seem to get a connection.

The friendly support lady at 2D ensured me that all is fine with my fibre line.

I realise that not having gone with the provided modem I am on my own. Attached are a few screenshots with the settings.

- I have triple checked my password by logging into the 2D broadband user account site.

- Note that partway through the troubleshooting process I called 2D and got a static IP - no difference (but I assume I still leave PPPoE as the authentication type)

- Removing the DNS settings makes no difference. Nor does changing to Google DNS or OpenDNS

I wonder if anyone here with Ubiqiti USG could shed some light?

Thanks in advance!

sparkz25

750 posts

Ultimate Geek
+1 received by user: 284
Inactive user

#2640603 23-Jan-2021 12:33

Try dropping the DNS servers and let the USG resolve them itself, also have you done a full reset to rule out any other issues or settings that could be still in the USG?

Ruphus

469 posts

Ultimate Geek
+1 received by user: 181

#2640607 23-Jan-2021 12:44

Here's my config.

Ruphus

469 posts

Ultimate Geek
+1 received by user: 181

#2640608 23-Jan-2021 12:47

And I've just update the DNS IP addresses to the new ones.

kaczor47

95 posts

Master Geek
+1 received by user: 19

#2640619 23-Jan-2021 13:47

Great, now I can't get into my Synology NAS which is running the Unifi controller....argh.

Thanks for the suggestions - I'll report back once I get into the controller...

kaczor47

95 posts

Master Geek
+1 received by user: 19

#2640634 23-Jan-2021 15:26

sparkz25:

Try dropping the DNS servers and let the USG resolve them itself, also have you done a full reset to rule out any other issues or settings that could be still in the USG?

No luck. I have restarted the controller, router, ONT, switch, etc. Also no luck with no DNS entered.

I have reproduced the settings from Ruphus - no luck.

Now - what is the meaning of the rightmost LED on the ONT ('Internet')?

edit: Also, is the authentication still PPPoE for a static IP?

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2640638 23-Jan-2021 15:50

kaczor47:

edit: Also, is the authentication still PPPoE for a static IP?

Yes, your settings are correct.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

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kaczor47

95 posts

Master Geek
+1 received by user: 19

#2640651 23-Jan-2021 16:38

And we are live! The kind folks at 2D gave me a new static IP and all is well. Thanks to all to assisted here!