Ping @2degreesCare, @morganbrowne,

Is there some massive delay at 2Degrees for plan changes?
I initially rang up a couple of days into Dec, 1 week before my plan rolled over & assumed this was enough warning for a plan change.
This seems a very excessive delay & I have to keep ringing up & getting the overage charges reversed due to this delay as I was promised it would change in December.

Now I see on my account I've been charged for tolls calls?

Thanks