2degrees fibre/mobile outage Nelson area 25/3

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wratterus

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#284002 25-Mar-2021 08:41

We've got no internet on 2d Fibre this morning, just saw the outage info on 2degrees site. No mobile data or calling on 2d phones either.

https://www.2degrees.nz/network-status/

Wondering if anyone knows any further info or eta for resolution? @morganbrowne @2degreescare

A small thing that would be really nice is on the outages page, to have the time the outage was first reported, the last time the message was updated, and an expected next update time and /or resolution time.

morganbrowne

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#2680172 25-Mar-2021 09:35

Hiya

Sorry for the issues in Nelson and thanks for the feedback on the outage page.

The outage page on our website is managed by our network operations centre, whose first priority is working to fix any outages. They update it as soon as they can. We unfortunately can't include ETR/update timing, as updates are a bit redundant unless the issue is fixed (and their priority is working on a fix). In this instance also, Chorus owns the infrastructure and is fixing it, not our own team, so we can't provide our own ETA/ETRs. Hope this all makes sense, but I'll pass the feedback on too.

Cheers,

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.

wratterus

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#2680174 25-Mar-2021 09:39

Thanks Morgan, all makes sense.

I imagine it must be a bit of a major haha, we've got no 2d Fibre, no mobile calling, data or txt so even getting a data pack on a 2d phone isn't going to achieve much.

Cheers.

alasta

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#2680180 25-Mar-2021 09:51

Another thing that would be useful is clearly defining the affected area. It's unclear what, if any, parts of the Tasman District are included in the description of the "Nelson Area".

wratterus

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#2680181 25-Mar-2021 09:55

Motueka/Kaiteri definitely out.

wratterus

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+1 received by user: 678

#2680253 25-Mar-2021 11:27

Mobile data was back in Mot about 15 min ago, Fibre connection has just come back now.

Would love to know what happened!

morganbrowne

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#2680256 25-Mar-2021 11:29

wratterus:

Mobile data was back in Mot about 15 min ago, Fibre connection has just come back now.

Would love to know what happened!

Glad to hear - Looks like a possible SFP/port fault, team just swapped port assignment. Cheers

Morgan Browne - 2degrees Social & Digital Media Manager.
I'm in the comms team. If you would love some help from our 100% Kiwi-based customer care team, please call them on 0800 022 022.