Strange routing to JP?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Strange routing to JP?

KB119NZ

6 posts

Wannabe Geek

#289994 13-Oct-2021 21:38

I have been struggling with higher ping and a lot of 'rubber-banding'/freezing in Final Fantasy 14 the last week, the game is rather unplayable lately because of it. My knowledge about this stuff is very limited, I read the tutorials posted here so if I'm making mistakes please guide me.

I ran a tracert to the game servers and saw some strange stuff:

Tracing route to 124.150.157.158 (Elemental JP Datacenter) over a maximum of 30 hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 2 ms 1 ms 1 ms 186.7.69.111.static.snap.net.nz [111.69.7.186]
3 2 ms 1 ms 1 ms 198.18.10.209
4 7 ms 1 ms 1 ms 169.10.69.111.static.snap.net.nz [111.69.10.169]
5 * * * Request timed out.
6 27 ms 26 ms 56 ms 4.56.69.111.static.snap.net.nz [111.69.56.4]
7 29 ms 27 ms 26 ms 5.56.69.111.static.snap.net.nz [111.69.56.5]
8 27 ms 27 ms 27 ms be108.cor02.syd04.nsw.vocus.network [114.31.192.86]
9 27 ms 27 ms 27 ms be100.bdr04.syd03.nsw.vocus.network [114.31.192.45]
10 30 ms 47 ms 29 ms as3356.bdr04.syd03.nsw.vocus.network [114.31.201.29]
11 140 ms 144 ms 139 ms ae-2-3605.edge2.Tokyo4.Level3.net [4.69.217.18] (My friends showed me some results from their tracerts to the same IP, they are on different ISP's and this is the usual ping they get in-game, I do not and usually average 180-190ms)

12 250 ms 218 ms 218 ms 8.244.128.126 (Wierd hop here, I did a search and the IP is registered in Kansas, USA?)
13 217 ms 218 ms 221 ms 163.139.130.222 (Remaining hops are all registered under Square Enix JP)
14 217 ms 218 ms 218 ms 210.131.255.34
15 218 ms 219 ms 219 ms 61.195.56.165
16 219 ms 219 ms 217 ms 219.117.144.78
17 219 ms 219 ms 217 ms 219.117.144.49
18 219 ms 219 ms 219 ms 219.117.144.29
19 * 219 ms * 219.117.147.186
20 220 ms 219 ms 219 ms 124.150.157.158

My friend recommended I try a 'gaming routing service' and it made a significant difference, no rubber-banding/freezing and avg ping of 130-140ms. I do not want to have to pay for an additional service just to get the same results as my friends on different ISPs though.

Any help or advice is greatly appreciated.

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677 posts

Ultimate Geek
+1 received by user: 465

#2794914 14-Oct-2021 08:55

yitz

2238 posts

Uber Geek
+1 received by user: 594

#2795273 14-Oct-2021 14:52

Seems related - basically their upstream provider GTT who they use for Asian routes is currently not handing over traffic in Sydney but North America instead...maybe there is a fault on their submarine or terrestrial cable systems or something else affecting their Australia point of presence. I think 2degrees are the only ones in NZ to use GTT so that's why other NZ ISPs aren't affected as they use NTT, Telstra, Vocus etc.. for Asian connectivity. Not getting your Asian connectivity handed over in Sydney makes it pretty much useless latency wise from an NZ point of view.

songinator

6 posts

Wannabe Geek
+1 received by user: 1

#2795419 14-Oct-2021 17:22

Holy sh1t I just tried in World of Warships. Looks a lot better now.

Kuro1018

6 posts

Wannabe Geek

#2795424 14-Oct-2021 17:33

songinator:

Holy sh1t I just tried in World of Warships. Looks a lot better now.

Really!? Still the same for me tho...

songinator

6 posts

Wannabe Geek
+1 received by user: 1

#2795426 14-Oct-2021 17:37

Kuro1018:

songinator:

Holy sh1t I just tried in World of Warships. Looks a lot better now.

Really!? Still the same for me tho...

Mine going through singapore. Is ur one to JP?

Kuro1018

6 posts

Wannabe Geek

#2795430 14-Oct-2021 17:50

songinator:

Mine going through singapore. Is ur one to JP?

No, through Singapore as well, just that I play dota2, but I don see the difference tho.

New World

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songinator

6 posts

Wannabe Geek
+1 received by user: 1

#2795435 14-Oct-2021 17:53

Kuro1018:
songinator:

Mine going through singapore. Is ur one to JP?

No, through Singapore as well, just that I play dota2, but I don see the difference tho.

That's unlucky

yitz

2238 posts

Uber Geek
+1 received by user: 594

#2795452 14-Oct-2021 18:15

Relevant destination server addresses to run a traceroute:

Dota 2

103.28.54.1
103.10.124.1

World of Warships

login1.worldofwarships.jp

How to run a traceroute:
https://support.microsoft.com/en-us/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e

Kuro1018

6 posts

Wannabe Geek

#2795473 14-Oct-2021 18:35

yitz:

Relevant destination server addresses to run a traceroute:

Dota 2

103.28.54.1
103.10.124.1

World of Warships

login1.worldofwarships.jp

How to run a traceroute:
https://support.microsoft.com/en-us/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e

So this is what i get:

Tracing route to [103.28.54.1]over a maximum of 30 hops:

1 4 ms 3 ms 4 ms fritz.box [192.168.178.1]
2 6 ms 8 ms 5 ms 41.7.69.111.static.snap.net.nz [111.69.7.41]
3 4 ms 5 ms 3 ms 198.18.10.197
4 5 ms 5 ms 6 ms 163.10.69.111.static.snap.net.nz [111.69.10.163]
5 * * * Request timed out.
6 62 ms 29 ms 28 ms ip4.gtt.net [67.199.137.166]
7 29 ms 28 ms 29 ms ip4.gtt.net [67.199.137.165]
8 193 ms 191 ms 191 ms xe-5-2-3.cr0-tyo1.ip4.gtt.net [141.136.105.62]
9 192 ms 193 ms 191 ms unknown.telstraglobal.net [210.57.53.42]
10 195 ms 195 ms 196 ms i-97.jtha-core02.telstraglobal.net [202.47.216.253]
11 264 ms 271 ms 267 ms i-97.jtha-core02.telstraglobal.net [202.47.216.253]
12 265 ms 265 ms 265 ms i-25142.sgcn-core01.telstraglobal.net [202.84.136.26]
13 268 ms 265 ms 268 ms i-25142.sgcn-core01.telstraglobal.net [202.84.136.26]
14 265 ms 266 ms 265 ms i-91.istt04.telstraglobal.net [202.84.224.197]
15 271 ms 265 ms 265 ms unknown.telstraglobal.net [210.176.138.195]
16 275 ms 270 ms 286 ms sgp-1.valve.net [103.28.54.1]

Any help or advice is greatly appreciated.

NickMack

977 posts

Ultimate Geek
+1 received by user: 831

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Lifetime subscriber

#2795475 14-Oct-2021 18:40

Definitely some funky routing to parts of Asia at the moment https://smokeping.thenet.gen.nz/smokeping/smokeping.cgi?target=gaming.wot01

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

Mahon

473 posts

Ultimate Geek
+1 received by user: 214

#2795488 14-Oct-2021 19:01

Do all ISP's have this issue occur from time to time eg Voyager? It does seem to affect 2 degrees quite often, which affects my ability to game effectively.

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KB119NZ

6 posts

Wannabe Geek

#2795489 14-Oct-2021 19:02

Glad to see I am not alone on this issue, at the very least I can use my 'routing service' for now and hope that the issue is resolved at some point. It sucks to have to pay an additional service but at least it is giving me the ping that I should have.

Kuro1018

6 posts

Wannabe Geek

#2795493 14-Oct-2021 19:09

KB119NZ:

Glad to see I am not alone on this issue, at the very least I can use my 'routing service' for now and hope that the issue is resolved at some point. It sucks to have to pay an additional service but at least it is giving me the ping that I should have.

Hey man what sort of routin service are u using?

KB119NZ

6 posts

Wannabe Geek

#2795494 14-Oct-2021 19:11

Kuro1018:

Hey man what sort of routin service are u using?

I am using WT Fast (censored?)

yitz

2238 posts

Uber Geek
+1 received by user: 594

#2795633 14-Oct-2021 23:05

The latency increase is likely due to the Indigo West cable system undergoing maintenance and additional latency incurred on re-routed paths. The Indigo West is one of three cable systems (SMW3 and ASC being the other two) between the west coast of Australia and Singapore and carries much of Internet traffic between Aus/NZ and Asia and Europe.

Example of notice from an Australian ISP: https://advisories.internode.on.net/item/20406/

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