Bill not attached to email?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Bill not attached to email?

rendezvous

194 posts

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#299457 9-Sep-2022 12:15

So my latest mobile monthly bill doesn’t have a bill. It says this is intentional. I can login and view my bill on their site. Why should I have to take extra steps each month to see my bill? It seems reasonable that if a company wants a customer to pay a bill they send it to them. Is 2D intent on making it more hassle for customers?

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#2965078 9-Sep-2022 12:26

Spark has been doing this for some time now. Doesn't help when you need to present a utility bill as proof of residential location...

Sharesies

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richms

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#2965079 9-Sep-2022 12:34

Companies do this to force you to use their website and interact with the advertising on it.

Bill is not received IMO when they do this. I have made one company revert to posting me a bill as punishment. If they start to charge for that then I will move.

Richard rich.ms

rendezvous

194 posts

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#2965080 9-Sep-2022 12:45

That’s how I see it. I haven’t been sent a bill.

Bung

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#2965083 9-Sep-2022 12:52

allan:
Spark has been doing this for some time now. Doesn't help when you need to present a utility bill as proof of residential location...

Our email from Spark has a download link for the PDF of the bill.

richms

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#2965087 9-Sep-2022 13:03

Bung:
allan:

Spark has been doing this for some time now. Doesn't help when you need to present a utility bill as proof of residential location...

Our email from Spark has a download link for the PDF of the bill.

The problem with that is I have to go and get the bill at the time it is made. 2 years in the future when I am no longer a customer, or sooner than that if they decide to redo their website the link will no longer work.

Emailing a link that I have to go and visit, potentially having to log in first etc instead of sending an actual archivable PDF of the bill is not acceptable. I cant forward the email to someone else with the attachment, I have to get the download, save it to my google drive, then send that off to whoever I am splitting the bill with etc.

the only time I have needed a bill for proof of address was at costco and they were fine with seeing the email from my power company on my phone.

Richard rich.ms

scuwp

3868 posts

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#2965091 9-Sep-2022 13:26

Geez. isn't that being a bit petulant? Is that really such a big deal in the scheme of life?

Modern companies are moving to more online services, more things can be done by the end user on their account, and I think in most cases it makes life easier and things faster if they do it well. I get enough emails, I don't need more. I know what my account should cost me, and am quite happy logging in if I need to. If you want a copy then just download one.

Mountain meet molehill.

Lazy is such an ugly word, I prefer to call it selective participation

SirHumphreyAppleby

2816 posts

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#2965104 9-Sep-2022 13:53

scuwp: Mountain meet molehill.

Not at all. For now it's login to our site, next thing it's "install our app".

The fundamental requirements of contracts should not be ignored in the name of cost saving for the supplier or other benefits, such as tracking user activity, up-selling or advertising.

Bung

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#2965112 9-Sep-2022 14:21

I'm not an accountant but it seems IRD are looking forward to invoices being replaced by accounting systems talking to each other. There's discussion out there about replacing existing invoice requirements. The data would still have to be retained/available.

Groucho

520 posts

Ultimate Geek

#2965137 9-Sep-2022 15:07

Seems a bit silly in light of all the phishing scams. Businesses often say in their emails we won't ask you for personal or login details but when it comes to extracting money "click here" to (log into your account) view your invoice - promise it's legit.

Surely it's not too carbon intensive to attach a PDF?!?

scuwp

3868 posts

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#2965147 9-Sep-2022 15:47

SirHumphreyAppleby:

scuwp: Mountain meet molehill.

Not at all. For now it's login to our site, next thing it's "install our app".

The fundamental requirements of contracts should not be ignored in the name of cost saving for the supplier or other benefits, such as tracking user activity, up-selling or advertising.

If it works for me, then I don't much care about those other things. Tracking can be hugely beneficial to the end user. It doesn't have to be something evil. Personally I love company apps if they make my life easier and work well. For example, banking.

The "fundamental requirements" of business and life are changing. I expect a formal invoice in the form we have now will be obsolete in the near future.

Lazy is such an ugly word, I prefer to call it selective participation

Handle9

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#2965150 9-Sep-2022 15:53

Excellent. The obligation for the consumer to pay can also be removed at the same time.

tripp

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#2965152 9-Sep-2022 15:57

"Hi, thanks for the bill, you can setup payment for this bill by logging into my website to arrange a payment"

fe31nz

1190 posts

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#2965229 9-Sep-2022 22:20

Emails and their attachments are a serious security and privacy problem, unless they are properly encrypted, which virtually no-one does. Any site between the sender and recipient can read them. I expect that is the reason for asking you to login. Personally, I would greatly prefer that everyone encrypted emails and that email software automatically did this, including fetching the appropriate public keys from the server designated by your email DNS records.

richms

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#2965241 9-Sep-2022 23:51

They are ok with putting it on paper and leaving it in a roadside box so clearly it is not that important.

It's ssl from their mail server into Google or whoever and then access to it is secured by 2 factor. Much better than paper that can get lost easily, is harder and lossy when backed up and needs scanning to pass on.

Richard rich.ms

Stu1

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#2965263 10-Sep-2022 08:08

The site is nearly impossible to download a statement as well. Often needed for AML with banks as proof of addresses but also need it to claim expenses for the accountant

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