2Degrees Mobile Impossible to get help

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees Mobile Impossible to get help

msukiwi

2443 posts

Uber Geek
+1 received by user: 2126

Lifetime subscriber

#305939 15-Jun-2023 10:30

Called the 2D Call Centre to get a Police Number put on file for them to release call information held by them released to ANZ Fraud on my behalf!

Call Centre says "We cannot do that, you need to email".

Try the 2D Web Form, as my number was ported years ago from Vodafone the system refuses to accept it as a valid 2D Number and I cannot proceed!

Why is everything SO HARD?!!!!!!!!!!!

SaltyNZ

8862 posts

Uber Geek
+1 received by user: 9539

Trusted

2degrees

Lifetime subscriber

#3090225 15-Jun-2023 10:33

When they told you to email, did you ask who to email to?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

msukiwi

2443 posts

Uber Geek
+1 received by user: 2126

Lifetime subscriber

#3090228 15-Jun-2023 10:36

SaltyNZ:When they told you to email, did you ask who to email to?

That would be helpful - which she wasn't!

Want to suggest one which might actually work?

SaltyNZ

8862 posts

Uber Geek
+1 received by user: 9539

Trusted

2degrees

Lifetime subscriber

#3090232 15-Jun-2023 10:48

Unfortunately no, I'm in core network design rather than customer care. I'm just surprised that she didn't actually tell you who to email to. :-/

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

msukiwi

2443 posts

Uber Geek
+1 received by user: 2126

Lifetime subscriber

#3090348 15-Jun-2023 14:27

I've now emailed the CEO....will see if that works.

msukiwi

2443 posts

Uber Geek
+1 received by user: 2126

Lifetime subscriber

#3090632 16-Jun-2023 09:54

Emailed the CEO yesterday, and got a reply this morning:

"I am emailing you in response to the email you’ve sent to 2degrees’ CEO Mark Callander. Thank you for contacting us regarding the experience you’ve had with scam related calls.

Mark has reviewed the details below and has forwarded your concerns on to several areas of the 2degrees Team such as the Fraud Team who are also liaising with the 2degrees Agency Liaison Team who will then be communicating with Police regarding your case number. 2degrees will also be looking to liaise with the ANZ Fraud Team to gather any other information necessary."

FYI: TDR Form was in process. I was referred to the TDR by Netsafe!

Why is it SO HARD to try and prevent this happening to others???????????

msukiwi

2443 posts

Uber Geek
+1 received by user: 2126

Lifetime subscriber

#3092482 20-Jun-2023 13:05

Quick update:

2Degrees Fraud Team are ACTIVELY working on this and keeping me updated.

They are also working on ways to further stop the fraud attempts via their network and hope to get the other Telcos involved.

Also hopefully in the future it will be far easier to get urgent help, rather than joining the "queue"!

My thanks to the 2Degrees Fraud Team now that we have got this far.