2degrees broadband has application to access account now.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees broadband has application to access account now.

rugrat

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#306146 30-Jun-2023 19:57

Just got email today to say new online portal and app for broadband account. Also my account number has changed.

Tried to log in but password wasn’t accepted. Worked it out, user name before change was first and last names, no spaces. Now user name is email address.

Also has payment due date will change from what use to be as well.

It doesn’t show as much detail as previous one, like I can’t find when my contract finish’s. It might be in there and I haven’t found it yet. I know off top of my head the date, as have checked recently before they changed things.

It looks a we bit messy at moment as it looks like a whole new account set up. Only has one day of internet usage. No previous bills show at a glance. Also scrolling down it has order status Cancelled. Scoping date Cancelled. Installation date Cancelled.

Has port filtering is on by default, but can use a toggle to turn it off. Haven’t seen that before.

I know 2degrees mobile has had application a long time, but this is the first time I’ve seen it for broadband.

Edit: On the applic download page it is showing as 4+ years old, and out of 66 people rating it the average is 1.2 stars, though it’s showing as manage power and broadband plans on preview picture with 2degrees logo. 2Degrees has never done power.

Smithy47

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#3098055 30-Jun-2023 22:24

The new app is because we are all changing over to the new system. Also note the bank account number has changed if you pay by internet banking.

Also if you login to the internet web page you can also now order power as well.

Smithy

Jaxson

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#3098066 30-Jun-2023 23:19

I now have 3 apps for 2degrees on my phone 😂

Broadband
Phone plan
Free hour of phone data

Does seem really weird that it can’t all be contained within the one app.

rugrat

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#3098067 30-Jun-2023 23:34

Thanks, I didn’t realise the bank account is changing. Re-read email and no mention of it.

I have an expired credit card on account, but pay by recurring payment on internet banking, (to avoid CC surcharges) and change the amount when bill changes, so only about once a year.

Not sure if to change account/bank details received 12 June, due 7 July, or wait for new bill?

For 2degrees bank account details I never loaded directly into internet banking, got account number by searching 2degrees broadband on payees and it auto filled.

Linux

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#3098079 1-Jul-2023 08:10

Jaxson: I more have 3 apps for 2degrees on my phone 😂

Broadband
Phone plan
Free hour of phone data

Does seem really weird that it can’t all be contained within the one app.

@Jaxson Yes they need to combine them into one App. Free hour of phone data is called ' Dataclock '

rugrat

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#3099616 4-Jul-2023 13:10

I did a test payment of $1 with new account number and updated bank details on Sunday. Still has amount owing $0.00.

Under payment history bank transfer from BNZ $1.00 is showing, so guess all good to go.

I’ll pay the old bill into new account, and see what happens.

The new 2degrees bank account details are not in the main email, but a link to further information in email on the web page it opened the new bank account number was in there.

If it wasn’t for Smithy47 reply I would’ve paid into the wrong bank account. I think that info should’ve been in email, not find it out by following a link in email.

I checked into their power prices, for winter it would’ve cost me $60 plus more than current supplier. With current supplier paying around 13 cents for night rate, and also get night rate all day Saturday and Sundays, plus free power hour offers. 2degrees supply charge was higher too. Not worth getting $20 off broadband for that.

Know I started thread about new application, but just became aware of other stuff because of Smithy47 reply, thank you.

reven

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#3099632 4-Jul-2023 13:57

well my static ip changed after this... and now i cant access my new ip outside my local network....

rugrat

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#3099721 4-Jul-2023 15:33

reven:

well my static ip changed after this... and now i cant access my new ip outside my local network....

xpd lost his static to. Link to his thread here https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=306184

Just in case you haven’t spotted it. I have static to, touch wood it is fine at moment. Though it may only be my account details that have been switched at moment.

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xpd

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#3100052 5-Jul-2023 08:35

Cant even get into my account online since the change :D Requested password reset but thats never shown up either. Think 2D need to do some serious QA before shifting people to new platforms :)

Thankfully my IP was sorted promptly.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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rugrat

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#3100173 5-Jul-2023 13:00

Xpd are you using your email address as user name to access account? They have changed user name to this, but same password.

Before I clicked to that I reset password, and no email arrived as well. It looks broken with password resets.

It maybe possible to access old account from here, https://secure.2degreesbroadband.co.nz/login
Using previous user name.

I just tested, and yep, above link is how see old bills. It even has on dashboard that it is for just seeing old bills “You'll only want to come back here if you want to view any of your past bills or payment history already saved here. For everything else, including your new bills, pop along to our new My 2degrees.”

Sounddude

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#3100211 5-Jul-2023 13:57

reven:

well my static ip changed after this... and now i cant access my new ip outside my local network....

Shouldn't be the case, ping me a DM with your orginal IP and username and I will see what I can do.

xpd

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#3100216 5-Jul-2023 14:01

rugrat:

Xpd are you using your email address as user name to access account? They have changed user name to this, but same password.

Before I clicked to that I reset password, and no email arrived as well. It looks broken with password resets.

It maybe possible to access old account from here, https://secure.2degreesbroadband.co.nz/login
Using previous user name.

I just tested, and yep, above link is how see old bills. It even has on dashboard that it is for just seeing old bills “You'll only want to come back here if you want to view any of your past bills or payment history already saved here. For everything else, including your new bills, pop along to our new My 2degrees.”

Says username or account #. And cant get in using anything.

QA FTW :D

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree - kiwiblast.co.nz - Lego and more

Support Kiwi music! The People Black Smoke Trigger Like A Storm Devilskin

NZ GEEKS Discord______________________________

Bluntj

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#3100860 7-Jul-2023 09:19

I also cannot get into supplied link to view my invoice. Tried calling them and gave up waiting. Maybe we all shouldnt pay our invoice until better communication occurs. This industry sector needs some sort of Government regulation to sort it out.

Bluntj

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#3100902 7-Jul-2023 11:34

Bluntj:

I also cannot get into supplied link to view my invoice. Tried calling them and gave up waiting. Maybe we all shouldnt pay our invoice until better communication occurs. This industry sector needs some sort of Government regulation to sort it out.

Now sorted after resetting password.