Number (Multiple) In Service numbers 2Degrees Fibre landline says Not In Service!

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Number (Multiple) In Service numbers 2Degrees Fibre landline says Not In Service!

msukiwi

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#319728 26-May-2025 15:41

From a 2Degree fibre landline:

Call the wife's work number : Get a "number NOT in service" message!

Call the wife's mobile (2D) : Get a "number NOT in service" message!

From my 2Degrees mobile NO problem calling the wife's mobile or work number!

Bizarre...2Degrees showing NO Problems on their web page!

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#3376997 26-May-2025 15:47

Sounds like a carrier routing issue.

Was the fibre landline recently ported to 2Degrees?

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#3377004 26-May-2025 15:51

Have you power cycled the ONT & phones\?

msukiwi

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#3377006 26-May-2025 15:52

No, long time 2D fibre landline.

More testing "me thinks" it is something to do with caller id blocking.

We have it suppressed...and prefix 0196 to unblock a certain few so that they no "it's us" calling.

If I ignore the 0196 prefix it works! (No ID shown)

Just stopped sometime today.

msukiwi

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#3377011 26-May-2025 15:54

Linux:Have you power cycled the ONT & phones\?

Didn't know I had to! (Or should even touch the ONT)

msukiwi

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#3377014 26-May-2025 15:59

Linux: Have you power cycled the ONT & phones\?

Rebooted ONT.

Same "number not in service" message!

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#3377016 26-May-2025 16:02

msukiwi:

Linux: Have you power cycled the ONT & phones\?

Rebooted ONT.

Same "number not in service" message!

Is the phone all of a sudden adding random digits to the number dialed? I have seen this before

msukiwi

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#3377034 26-May-2025 16:16

Linux: Is the phone all of a sudden adding random digits to the number dialed? I have seen this before

Nope! Tried different phone....including manually dialing.

If 0196 is used the "number not in service" message is given.

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#3377040 26-May-2025 16:29

Ok so the issue is 100% not on your side looks like 2degrees may have made a change around those SD codes

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#3377042 26-May-2025 16:32

Does it work if you drop the leading 0 ' 196 ' ?

msukiwi

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#3377043 26-May-2025 16:33

Linux: Ok so the issue is 100% not on your side looks like 2degrees may have made a change around those SD codes

Thanks for the confirmation.

Wonder what else it broke around NZ not found yet?

msukiwi

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#3377045 26-May-2025 16:37

Linux:Does it work if you drop the leading 0 ' 196 ' ?

If I drop the 0 it screams a repeating tone sequence at me!

If I drop the whole 0196 part, it works.

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#3377046 26-May-2025 16:38

Log a ticket with 2degrees

msukiwi

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#3377172 27-May-2025 11:19

Linux: Log a ticket with 2degrees

Done last night. First CSR hung up the call, 2nd CSR sounded like she shouldn't be in a call centre (Coughing all the time etc).

Have a ticket number by txt and email.

I do like the new (To me!) method of emailing you a verification code instead of the old way.

msukiwi

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#3378089 29-May-2025 14:57

OK, I have just rung 2Degrees and asked if their is any update to my Fault Ticket?

There wasn't.

So I asked the CSR if he knew the "new codes" to switch CLRID on & off?

Came back with the answer:

There are NO LONGER CODES!

You have to log in to the online portal and turn it on or off!

How ridiculous.

(Now to remember how to edit the phone numbers in my landline phones to remove the 0196 etc!)

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#3378090 29-May-2025 14:59

Just cause the CSR said it does not mean it is correct

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