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379 posts

Ultimate Geek
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Topic # 31997 7-Apr-2009 20:21
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Hi all!

I will move houses and I was planning to get "the next big thing" at the new address, SS site shows it is available at the new address. Unfortunately the call centre advised there is a 2-4 weeks connection time, by the moment when you require to become their customer.

I would say this is quite a long time, considering Telecom and Woosh (my present ISP - wired broadband) they both confirmed the change will "continuous" from the old to the new address, with broadband being available in the nbext 1-2 days after the phone line is activated by Telecom.

Is it normal to expect such long processing time?

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Chief Trash Bandit
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Uber Geek
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  Reply # 205929 8-Apr-2009 07:45
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Im with Orcon and it took about 9 days to get connected from signup. Remember, you'll most likely be connected to Vodafones equipment via SS and not Telecoms gear, so their might be a delay while someone gets on-site to do the work. You'll probably find itll be done in a lot shorter time than 3-4 weeks, they just say that to cover themselves.

XPD / Gavin / DemiseNZ


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