Just trying to help out a family member who is with Orcon and been having no end of trouble.
When I started to look at his connection I immediately noticed a few things:
(a) His house wiring was terrible (excess lengths of cable under the house etc (using that flat crapy cable)
(b) lots of Timeouts on a C:\ping www.google.co.nz -n 1000 (only about 90% of packets came back)
(c) Fairly low sync speed considering ADSL2+ and distance from exchange (about 3.5-4km)
So in order to isolate the fault the wires were cut at the Demarc and wired the modem in directly to the street. I really thought this would make a huge difference, but alas no - there was still heaps of ping drop outs, and the sync speed didnt go up - > this implies the problem lies between the Demarc and the exchange?
Orcons initial response was to up the SNR Margin to 12 - which I hate ISP's doing - thats just masking the poor connection by slowing us down!
So after many phone calls to Orcon they finally agree to send out a Chorus tech. Now I wasnt around when he came but I rang him afterwards. He said he spent about an hour at the house and had no disconnections and so he left. He said he was paid by the hour and could not afford to spend any more time on it. He went on to say some of the Chorus techs are not paid by the hour and to try to get one of them onto it!!!
Ping statistics for 18.104.22.168:
Packets: Sent = 1000, Received = 975, Lost = 25 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 162ms, Maximum = 2102ms, Average = 175ms
C:\Documents and Settings\Admin>
Here is some screen shots from DMT tool - but I really dont know how to interpret them - perhaps someone else can help here:
PS: Anyone know who the best Chorus ADSL techs are in Auckland?