I decided to top up my data with a 5GB for $10 block purchase on Saturday. I checked the "my account" section in Slingshot after the purchase & all was fine. Later, I went back & discovered that somehow it showed I had purchased a subsequent, further 5GB data block. Something I would never do, as I would purchase 20GB for $25.

I rang the Slingshot support line, expecting to simply have that erroneous purchase reversed, only to find there is NO provision for that facility. I coudn't believe it. The only offer the support person could make was a 50% rebate on the extra purchase. I informed him I didn't want the purchase, just removed. We left it at that, after some discussion.

I decided to contact Scott on this forum, to see if there was something that could be done, slightly further up the corporate chain.

When I got home tonight, I have a PM saying they would implement a procedure to prevent duplicate data block purchases within 15 minutes to stop errors occurring.

I really appreciated the quick action as I was rather peeved about something so simple & logical not being in place to begin with.

I hope the executives up Slingshot's corporate foochain realise the positive things that seem to be happening since Scott's shown up here, at least from my perspective. Cheers, Scott