[Snap] Snap NDSL very bad today.

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap NDSL very bad today.

andrewcnz

965 posts

Ultimate Geek
+1 received by user: 73

#42777 10-Oct-2009 10:57

Have Snap NDSL. Has anyone else had slow service, timeout's etc today?

andrewcnz

965 posts

Ultimate Geek
+1 received by user: 73

#262995 10-Oct-2009 11:01

Was useless for hours and as soon as I post... Well it's all back nice and fast! Typical!

nbroad

320 posts

Ultimate Geek
+1 received by user: 39

#263017 10-Oct-2009 12:05

was the same for me in palmerston north

RalphFromSnap

776 posts

Ultimate Geek
+1 received by user: 168

Trusted

Snap Internet

#263024 10-Oct-2009 12:27

Hi Guys,

We had a bit of an issue this morning which was resolved around 11am, if you have any issues that are persisting - please phone through to our helpdesk :)

Cheers.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

friedCrumpet

271 posts

Ultimate Geek
+1 received by user: 2

#263027 10-Oct-2009 12:37

I also suffered from the same issues but it's all back now. Would've been great if you had updated your network status!

RalphFromSnap

776 posts

Ultimate Geek
+1 received by user: 168

Trusted

Snap Internet

#263031 10-Oct-2009 12:49

The staff that were here didn't have the correct permissions on the web server to roll out any status changes, this will be corrected on Monday.

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

SCM

459 posts

Ultimate Geek
+1 received by user: 48

#263035 10-Oct-2009 13:10

Dunedin here, I also was affected, many people that connect to my servers have complained to me that their access died.
The strange part was that while sites were timing out ect, i was able to do a speed test which showed excellent ping time and bandwidth

Must also say I agree with FriedCrumpet, would be nice to know whats going on rather than being left in the dark

Apple TV

Stream your favourite shows now on Apple TV (affiliate link).

vexxxboy

4336 posts

Uber Geek
+1 received by user: 2072

#263147 10-Oct-2009 20:07

if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol

Common sense is not as common as you think.

SCM

459 posts

Ultimate Geek
+1 received by user: 48

#263171 10-Oct-2009 21:29

yes but there are other way to check, neighbors internet, mobile internet ect the list goes on

Damager

2125 posts

Uber Geek
+1 received by user: 37

#263174 10-Oct-2009 21:33

yeps, experienced the same issues this morning. before the local cabinet got upgraded, whenever it rained, my line speed would drop to dial up speeds. since its been raining today, i thought "oh not the moisture in the line again!" checked my line speeds.. and they were normal so realised the issues were at the snap end.

this doesnt happen often so wasnt that big a deal this morn :-)

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

friedCrumpet

271 posts

Ultimate Geek
+1 received by user: 2

#263199 10-Oct-2009 23:22

SCM:
The strange part was that while sites were timing out ect, i was able to do a speed test which showed excellent ping time and bandwidth

Yeah I did the same thing, got 13mbps to LA, was awesome :) Pingtimes were not good however, was getting 50% packetloss. I guess with everyone suffering connection problems more bandwidth was available and I just happened to run my test at a good moment.

vexxxboy:

if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol

The net was not fully out, I could get to snap's status page quite easily. Not to mention other means of getting online. I'd rather do a quick check before I bother sending support tickets or calling, which unfortunately I ended up doing.

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#263217 11-Oct-2009 03:38

vexxxboy: if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol

Many people have a phone capable or mobile broadband, or you might get a friend or neighbour to check the network status page for you.

NZ ISP's are notoriously slack at providing any information about what is going down.

New World

Shop on-line at New World now for your groceries (affiliate link).

vexxxboy

4336 posts

Uber Geek
+1 received by user: 2072

#263232 11-Oct-2009 09:00

Ragnor:
vexxxboy: if you dont have internet , it would seem pointless updating there network status, maybe a message on the phone saying there is a problem would be more helpful, mind you with snap if im having problems and i ring Snap and theres a long waiting time then i pretty much know they have problems lol

Many people have a phone capable or mobile broadband, or you might get a friend or neighbour to check the network status page for you.

NZ ISP's are notoriously slack at providing any information about what is going down.

i dont have a mobile phone (yes i know but i hate them) and by the time i try to find someone it would be easier just to ring Snap and get a recorded message

Common sense is not as common as you think.

hads

392 posts

Ultimate Geek
+1 received by user: 12

Trusted

#263416 12-Oct-2009 09:31

Yes but that's just you. Many people do have more than one connection.

It's silly not to have network status updates for exactly that reason - less load on the call center if people can find out for themselves.

nicegear.co.nz - VoIP, DVB and other Linux compatible hardware