Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




36 posts

Geek


Topic # 55606 6-Jan-2010 22:28
Send private message

Has anyone ever seen a fault listed on this.


Tonight my iTalk number doesnt work, so i check network status, and no known problems


so ring the help desk and there is problems for users in my local exchanges...


its not the first time ive seen no network faults but there has been one, but I have never seen it updated online.


its a secondary number so no big deal, but would be nice to see it updated when there is a fault.




Create new topic
536 posts

Ultimate Geek


  Reply # 287609 6-Jan-2010 22:34

No ISPs seem to keep their Network Status' updated. It's not an isolated issue.

21017 posts

Uber Geek
+1 received by user: 4155

Trusted
Subscriber

  Reply # 288535 9-Jan-2010 21:27
Send private message

If they do anything to tell people about outages, people assume that its causing the client side problem they are having and then every time that same thing happens again, its the ISPs fault.

Even if the error on a phone even says the problem is "receiving email for some users" then a tards problem with IE crashing when loading hotmail becomes the ISPs fault from then on.




Richard rich.ms

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


36 posts

Geek


  Reply # 288677 10-Jan-2010 14:25
Send private message

i just dont understand the point of having it, if its never used, it would save me ringing in to see why my italk isnt going, everything was right at my end, its the first thing i checked

21017 posts

Uber Geek
+1 received by user: 4155

Trusted
Subscriber

  Reply # 288710 10-Jan-2010 16:47
Send private message

It makes future customers have a positive impression of the company.




Richard rich.ms

976 posts

Ultimate Geek
+1 received by user: 135

Subscriber

  Reply # 288733 10-Jan-2010 17:52
Send private message

richms: It makes future customers have a positive impression of the company.

And makes existing customers have a negative impression...

1243 posts

Uber Geek
+1 received by user: 62


  Reply # 288803 10-Jan-2010 21:15
Send private message

allan:
richms: It makes future customers have a positive impression of the company.

And makes existing customers have a negative impression...

Who cares about existing customers?

They obviously choose to stay for reasons other than customer service.




rm *


51 posts

Master Geek
+1 received by user: 4

Vocus

  Reply # 288958 11-Jan-2010 13:51
Send private message

Hi,

Our Network Status page automatically updates during a P1 or P2 Network fault.  This usually means a complete service failure impacting a significant number of customers.

During a fault situation you can enter your mobile number on the Network Status page and it SMS'es you once it has been resolved.

This new process has been in place for a couple of months.

Unfortunately, we do not yet have any automation between ourselves and Telecom/Vodafone at this stage to automatically populate Status Messages for faults localised to a specific Exchange.

We will be implementing an interim solution within the next month to further improve this process, which should capture faults like the one mentioned in this thread.

Adrian

1818 posts

Uber Geek
+1 received by user: 52

Trusted

  Reply # 289021 11-Jan-2010 17:02
Send private message

I did notice this in the Slingshot forums the other day, http://forums.slingshot.co.nz/viewtopic.php?p=32586#p32586


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Exhibition to showcase digital artwork from across the globe
Posted 23-May-2018 16:44


Auckland tops list of most vulnerable cities in a zombie apocalypse
Posted 23-May-2018 12:52


ASB first bank in New Zealand to step out with Garmin Pay
Posted 23-May-2018 00:10


Umbrellar becomes Microsoft Cloud Solution Provider
Posted 22-May-2018 15:43


Three New Zealand projects shortlisted in IDC Asia Pacific Smart Cities Awards
Posted 22-May-2018 15:14


UpStarters - the New Zealand tech and innovation story
Posted 21-May-2018 09:55


Lightbox updates platform with new streaming options
Posted 17-May-2018 13:09


Norton Core router launches with high-performance, IoT security in New Zealand
Posted 16-May-2018 02:00


D-Link ANZ launches new 4G LTE Dual SIM M2M VPN Router
Posted 15-May-2018 19:30


New Panasonic LUMIX FT7 ideal for outdoor: waterproof, dustproof
Posted 15-May-2018 19:17


Ryanair Goes All-In on AWS
Posted 15-May-2018 19:14


Te Papa and EQC Minecraft Mod shakes up earthquake education
Posted 15-May-2018 19:12


Framing Facebook: It’s not about technology
Posted 14-May-2018 16:02


Vocus works with NZ Police and telcos to stop scam calls
Posted 12-May-2018 11:12


Vista Group signs Aeon Entertainment, largest cinema chain in Japan
Posted 11-May-2018 21:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.