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36 posts

Geek


Topic # 55606 6-Jan-2010 22:28
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Has anyone ever seen a fault listed on this.


Tonight my iTalk number doesnt work, so i check network status, and no known problems


so ring the help desk and there is problems for users in my local exchanges...


its not the first time ive seen no network faults but there has been one, but I have never seen it updated online.


its a secondary number so no big deal, but would be nice to see it updated when there is a fault.




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Ultimate Geek


  Reply # 287609 6-Jan-2010 22:34

No ISPs seem to keep their Network Status' updated. It's not an isolated issue.

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  Reply # 288535 9-Jan-2010 21:27
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If they do anything to tell people about outages, people assume that its causing the client side problem they are having and then every time that same thing happens again, its the ISPs fault.

Even if the error on a phone even says the problem is "receiving email for some users" then a tards problem with IE crashing when loading hotmail becomes the ISPs fault from then on.




Richard rich.ms



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Geek


  Reply # 288677 10-Jan-2010 14:25
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i just dont understand the point of having it, if its never used, it would save me ringing in to see why my italk isnt going, everything was right at my end, its the first thing i checked

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  Reply # 288710 10-Jan-2010 16:47
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It makes future customers have a positive impression of the company.




Richard rich.ms

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  Reply # 288733 10-Jan-2010 17:52
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richms: It makes future customers have a positive impression of the company.

And makes existing customers have a negative impression...

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  Reply # 288803 10-Jan-2010 21:15
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allan:
richms: It makes future customers have a positive impression of the company.

And makes existing customers have a negative impression...

Who cares about existing customers?

They obviously choose to stay for reasons other than customer service.




rm *


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Vocus

  Reply # 288958 11-Jan-2010 13:51
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Hi,

Our Network Status page automatically updates during a P1 or P2 Network fault.  This usually means a complete service failure impacting a significant number of customers.

During a fault situation you can enter your mobile number on the Network Status page and it SMS'es you once it has been resolved.

This new process has been in place for a couple of months.

Unfortunately, we do not yet have any automation between ourselves and Telecom/Vodafone at this stage to automatically populate Status Messages for faults localised to a specific Exchange.

We will be implementing an interim solution within the next month to further improve this process, which should capture faults like the one mentioned in this thread.

Adrian

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  Reply # 289021 11-Jan-2010 17:02
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I did notice this in the Slingshot forums the other day, http://forums.slingshot.co.nz/viewtopic.php?p=32586#p32586


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