Signed up with slingshot on the 8th still not connected

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Signed up with slingshot on the 8th still not connected

Stan

929 posts

Ultimate Geek
Inactive user

#66851 24-Aug-2010 18:44

So T/C bigtime ended decided to switch to slingshot based on price and data caps (5 person flat) Signed up with slingshot on the 8th and we are still not connected yet after many calls to there help desk just got told it could be another 10days and our billing cycle with Telecom is due to renew by then.
Is it unreasonable for me to expect an isp to connect someone up in less than this time frame?
Or should I consider another ISP that wont mess us around? Any suggestions for a flat that will use 100-150gig a month willing to pay $150-/+ per month (oh and must have reasonable latency times on modern warfare 2 ;) ) or should I give slingshot more time?

scottjames84

94 posts

Master Geek

#372354 24-Aug-2010 20:21

Cut your losses mate and ditch slingshot; more trouble than its worth.

gehenna

8509 posts

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Trusted

Lifetime subscriber

#372356 24-Aug-2010 20:25

Count yourself lucky that you've been able to talk to someone at all. I've called twice in two days to join the All You Can Eat plan but both times have been told I can't talk to anyone by an intermediary call centre rep. WTF?

scottjames84

94 posts

Master Geek

#372357 24-Aug-2010 20:27

Ive been connected since friday and have had nothing but trouble ever since.

Northland

111 posts

Master Geek

#372366 24-Aug-2010 21:04

thats not good

ive been with slingshot since july id look at other places if i were u
i am currently looking at an early termination with slingshot
and going to snap if u wanna check them off just been getting
some advice off people on here seen as i dunno anyone that uses
it you should go to their website dunno if you're getting homeline
as well or just wanting internet

Stan

929 posts

Ultimate Geek
Inactive user

#372379 24-Aug-2010 21:36

Thanks for the feed back about slingshot
http://www.nznet.gen.nz/services/dsl_broadband.php
Anyone had any experience with this company?
There naked 100gig looks good with the exception over the over charge.

oldmaknz

536 posts

Ultimate Geek

#372381 24-Aug-2010 21:47

My Slingshot connection is awesome.

All You Can Eat will be good, it's well thought out and blows Big Time right outa the park. They are training more call center staff at the moment to deal with the recent influx of signups.

hellonearthisman

1819 posts

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Trusted

#372382 24-Aug-2010 21:48

gehenna: Count yourself lucky that you've been able to talk to someone at all. I've called twice in two days to join the All You Can Eat plan but both times have been told I can't talk to anyone by an intermediary call centre rep. WTF?

Did you try 0800 89 7000 I was told that's for joining, 0800 892000 is there standard helpdesk

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Detruire

1772 posts

Uber Geek

#372413 24-Aug-2010 23:32

Filled in the form Thu evening, had tolls by Sat night, now have DSL (Tue night.)

However, they haven't yet billed me and say the month started last wed... O_o

rm *

timtim

131 posts

Master Geek

#372427 25-Aug-2010 02:14

Took me 12days to get connected.I'm on pro plan....it's 2.10am and I can't download with Megaupload even I have a premium acc.The download connection will be lost if I try to download 2 links at a time.Very bad!!!Not sure about ALL YOU CAN IT PLAN but I don't think you will EAT MUCH on Slingshot!!!

ekud

263 posts

Ultimate Geek

#372456 25-Aug-2010 08:23

timtim: Took me 12days to get connected.I'm on pro plan....it's 2.10am and I can't download with Megaupload even I have a premium acc.The download connection will be lost if I try to download 2 links at a time.Very bad!!!Not sure about ALL YOU CAN IT PLAN but I don't think you will EAT MUCH on Slingshot!!!

Yeah i been on pro for 2weeks worse decision i ever made, My RS premium get bout 20Kb/s stupid contracts :/

Sign here

hellonearthisman

1819 posts

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Trusted

#372459 25-Aug-2010 08:28

If RS premium supports https downloads then you might get better speeds.

gehenna

8509 posts

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Lifetime subscriber

#372474 25-Aug-2010 09:18

hellonearthisman:
gehenna: Count yourself lucky that you've been able to talk to someone at all. I've called twice in two days to join the All You Can Eat plan but both times have been told I can't talk to anyone by an intermediary call centre rep. WTF?

Did you try 0800 89 7000 I was told that's for joining, 0800 892000 is there standard helpdesk

i just clicked on the join now button on the website and the 892000 number appeared. pressed the option number to join when it answered....was told the wait would be 7 minutes both times. at 5 minutes someone answered and told me i can't talk to anyone. bizzare. left my number once, no callback. was asked to leave a number again but told them it's not convenient for me to be called back, hence i was calling them.

i don't mind paying the disconnection fee if the service turns out to be crap. it's worth a shot though imo

haloo101

77 posts

Master Geek

#374521 30-Aug-2010 20:39

i called to join slingshot on 9th never heard back from them again.. i guess i better join up with someone else..