Pay Monthly Data Charges

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Pay Monthly Data Charges

Starplay

267 posts

Ultimate Geek

#73033 7-Dec-2010 17:38

With Pay Monthly you get 50MB of national data per month... However I am still getting charged for the data I use, but it also gets deducted off my data allowance.

Im not a heavy data user so the charges arn'nt much... But still. Have I got it wrong? Or should I not be getting charged for the data as long as it is under 50MB.

Also... I apparently called a number (898) 10 times on wednesday and got charged $0.09 for each call. It was classified as premium content.... Does anyone know what this is?

1 | 2

6434 posts

Uber Geek
+1 received by user: 1528

#414152 7-Dec-2010 17:46

have you tried calling it to see what it is?

Starplay

267 posts

Ultimate Geek

#414155 7-Dec-2010 17:50

NonprayingMantis: have you tried calling it to see what it is?

Yip - It just says that I dont have enough credit to make this call... Have no idea what it could be?

NonprayingMantis

6434 posts

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+1 received by user: 1528

#414157 7-Dec-2010 17:52

Starplay:
NonprayingMantis: have you tried calling it to see what it is?

Yip - It just says that I dont have enough credit to make this call... Have no idea what it could be?

but you are on pay monthly. how can you possibly not have anough credit? WTF.

johnr

19282 posts

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Inactive user

#414162 7-Dec-2010 17:57

Have you made sure you are using the correct SIM that is on pay monthly?

John

wilsa

15 posts

Geek

#414166 7-Dec-2010 18:06

898 sounds like one of those short codes used for things like phone banking or text parking etc. I'd be calling 2 degress to find out if they can tell you what it is, and to also ask about the data charges. I'm on pay monthly and don't get charged for data, though could you explain more why it is you think you think you are being charged for data

SaltyNZ

8862 posts

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+1 received by user: 9539

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2degrees

Lifetime subscriber

#414168 7-Dec-2010 18:15

It will be a premium SMS, most likely. Sure you're not signed up to anything dodgy?

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

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Starplay

267 posts

Ultimate Geek

#414170 7-Dec-2010 18:18

wilsa: could you explain more why it is you think you think you are being charged for data

My bill says Data charges $0.86 I know its not much... but I was just wondering why I got charged for it.

Starplay

267 posts

Ultimate Geek

#414172 7-Dec-2010 18:22

johnr: Have you made sure you are using the correct SIM that is on pay monthly?

John

Yip... Its my pay monthly SIM

Starplay

267 posts

Ultimate Geek

#414173 7-Dec-2010 18:23

SaltyNZ: It will be a premium SMS, most likely. Sure you're not signed up to anything dodgy?

Not that im aware of... Havent signed up to anything

SaltyNZ

8862 posts

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2degrees

Lifetime subscriber

#414493 8-Dec-2010 10:33

FYI, if you look here you will see that 898 is the Shell Fishing Competition, at 9c/message.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

2degreesCare

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2degrees

#414499 8-Dec-2010 10:40

Hey there,

We have two seperate issues here that don't appear to be related. If you can flick me through your 2degrees details privately and I will have this looked into :)

Cheers

^MD

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SaltyNZ

8862 posts

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2degrees

Lifetime subscriber

#414506 8-Dec-2010 10:47

NonprayingMantis:
but you are on pay monthly. how can you possibly not have anough credit? WTF.

Interesting tidbit: the error return from the billing engine resulting from failure to rate a call - in this case, because there is no such number - is interpreted the same way by the call control system as insufficient credit.

Thus, calling 898 gets you an insufficient credit announcement.

For more common special numbers that we don't support (e.g. any 01xx number except for 018 and 0172) or common misdials (e.g. 025) I have a specific override in place to get you an invalid number announcement. Not worth trying to cover every possible case though, so very unusual ones, like 898, still get you a confusing announcement.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.