account in credit

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › account in credit

Bee

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#78069 26-Feb-2011 08:02

I changed from slingshot and partly because my new ISP neglected to notify them in time, my account is now in credit. The direct debit doesnt work because Ive also changed banks so how can I get this money back?

Can I go into a westpac branch and get it that way?

I know this is not the official Slingshot help but perhaps here I can get an answer before Monday?

Thanks!

Doing your best is much more important than being the best.

johnr

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#443585 26-Feb-2011 09:25

Yes go into Westpac and say you want to take some money out of Slingshots Bank account because your Slingshot account is in credit. (jokes)

A Better idea call Slingshot and ask for a refund into your nominated Bank account or credit card.

John

freitasm

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#443587 26-Feb-2011 09:27

johnr: A Better idea call Slingshot and ask for a refund into your nominated Bank account or credit card.
John

This won't work because he changed bank account numbers too.

Me, being the always pessimist, think this is going to be a long battle...

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johnr

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#443588 26-Feb-2011 09:31

freitasm:
johnr:?A Better idea call Slingshot and ask for a refund into your nominated Bank account or credit card.
John

This won't work because he changed bank account numbers too.

Me, being the always pessimist, think this is going to be a long battle...

This should be no issue just give Slingshot the new Bank Account number

scottr

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#443743 26-Feb-2011 22:10

Yeah should be pretty easy to manage. Have you called the helpdesk? They should be able to help.

Bee

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#443815 27-Feb-2011 09:35

johnr: Yes go into Westpac and say you want to take some money out of Slingshots Bank account because your Slingshot account is in credit. (jokes)

A Better idea call Slingshot and ask for a refund into your nominated Bank account or credit card.

John

You can pay the bill at Westpac so why not get a credit there too? I dont think its a silly idea at all...

was trying to avoid holding for 50 million years on their 0800 number... shall use my mobile to call them thou that didn't help last time at all...

Doing your best is much more important than being the best.

quandum

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#443871 27-Feb-2011 14:05

You can pay the bill at Westpac so why not get a credit there too? I dont think its a silly idea at all...

yep! just like going to a petrol station and "un"filling your car....lol

I would love to change the world, but they won't give me the source code

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johnr

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#443887 27-Feb-2011 15:36

Bee:
johnr: Yes go into Westpac and say you want to take some money out of Slingshots Bank account because your Slingshot account is in credit. (jokes)

A Better idea call Slingshot and ask for a refund into your nominated Bank account or credit card.

John

You can pay the bill at Westpac so why not get a credit there too? I dont think its a silly idea at all...

was trying to avoid holding for 50 million years on their 0800 number... shall use my mobile to call them thou that didn't help last time at all...

Sure go ask Westpac then

Bee

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#444235 28-Feb-2011 20:15

so I rang Slingshot... on my mobile... twice... finally got thru and they said yes now wait 6-8 working days...

WTF... this is another reason I left Slingshot!

Doing your best is much more important than being the best.

johnr

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#444236 28-Feb-2011 20:16

Bee: so I rang Slingshot... ?on my mobile... ?twice... ?finally got thru and they said yes now wait 6-8 working days...

WTF... ?this is another reason I left Slingshot!?

What is the issue?

This is a good time frame and very reasonable

nakedmolerat

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#444244 28-Feb-2011 20:39

johnr:
Bee: so I rang Slingshot... ?on my mobile... ?twice... ?finally got thru and they said yes now wait 6-8 working days...

WTF... ?this is another reason I left Slingshot!?

What is the issue?

This is a good time frame and very reasonable

6-8 working days is excellent and reasonable (it is normal for companies to take this long to refund your money). i remembered my long battle with woosh, numerous phone calls for 3 months before i get back my ~$200 that woosh mistakenly charged my credit card after i have cancelled their service!

snnet

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#444577 1-Mar-2011 20:55

You should be happy with the 6-8 days. Orcon didn't refund the money they said they wouldn't charge my credit card for about a month and a half. Assuming slingshot are true to their word on this you've got a good response.