Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


15 posts


#79640 20-Mar-2011 12:25
Send private message


I seem to be having rather large problems with Snap's DSL network atm. I purchased some extra data and in about 5-10 minutes it was all gone without me actually using it. My DSL connection is also constantly dropping out.

Hope it gets fixed soon and they refund my data that I never used! 

Create new topic
239 posts

Master Geek

  #450141 20-Mar-2011 21:08
Send private message

Have you called the helpdesk?

They are very good...

Recursion: See recursion.
“It is important not to let the perfect become the enemy of the good, even when you can agree on what perfect is. Doubly so when you can't. As unpleasant as it is to be trapped by past mistakes, you can't make any progress by being afraid of your own shadow during design.”

     --Greg Hudson, Subversion developer


Learn cloud, mobile, security, data and web technologies with Pluralsight (affiliate link).
29 posts


  #450479 21-Mar-2011 20:04
Send private message

BuffyNZ: Have you called the helpdesk?

They are very good...

^^ this.

I've had issues with my line (nothing to do with snap) and they have always been helpful with me.

Though, I've never had any data/overusage/pack stealing issues that you have mentioned. Are you sure you havent "used" it by mistake or similar?

877 posts

Ultimate Geek


  #450620 22-Mar-2011 09:11
Send private message

I spent 9 months calling Telecom about the same issue and they treated me like an idiot and kept telling me it was the router. Once they sent chorus out who told us there was an issue with the line but telecom denied it, it was my router.

Eventually i'd had enough and we moved to snap, 4 days later we have found the problem, and a week of trial and error later we traced it to the source. It was fixed the next day.

So 9 months of being poorly treated on Telecom, compared to 2 weeks of being listened to. So yeah, Snap customer service is amazing for issues :D

Professional Forum Lurker


15 posts


  #452823 28-Mar-2011 16:45
Send private message

Looks like Snap Internet is still saying we used the data when we clearly did not. I'm very disappointed with Snap's support team and the way they have handled this issues over the last few days. I'm now leaving Snap Internet for good and I no longer recommend them to anyone! I will not be paying the bill for the data that I did not use!


15 posts


  #452866 28-Mar-2011 18:48
Send private message

How did I use 4.4GB in a time frame of one day on 64K Snap?

29 posts


  #455323 4-Apr-2011 21:47
Send private message

With all due respect, from what I understand data usage monitors aren't real time, thus you need to somewhat preempt when you will go over your cap.

I've been averaging close to 200-300gb a month with snap since they introduced the "uncap data" part of their service. I've never (and i'm very anal about my usage) had issues with data being used when it shouldn't be.


I have noticed when I purposely go over my cap on the last day it will take a little to show up, which further points to you making a mistake.

good luck with the "not paying your bill" part.. Baycorp just aren't worth the hassle

28616 posts

Uber Geek

Lifetime subscriber

  #455340 4-Apr-2011 22:49
Send private message

[it was all gone without me actually using it]

Salival is surely correct. You had already used it, as the meter is bound to be not in real time. Lets say your downloading at 300Mb per hour. Check the usage at 11pm its 7Gb. Cool. Wake up and check the usage, 8Gb. That last Gb was in the 2 to 4 hours that the meter was behind.


15 posts


  #456527 7-Apr-2011 20:02
Send private message

The data going over the cap was something else I noticed. The problem was when I purchased data it disappeared in about 30 seconds it caped me down again saying that I had used the data. There was no way it was something I was doing. Kinda wish I had videoed it happening or something like that.

Create new topic

News and reviews »

New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00

Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00

NordVPN Helps Users Protect Themselves From Vulnerable Apps
Posted 5-Dec-2023 14:27

First-of-its-Kind Flight Trials Integrate Uncrewed Aircraft Into Controlled Airspace
Posted 5-Dec-2023 13:59

Prodigi Technology Services Announces Strategic Acquisition of Conex
Posted 4-Dec-2023 09:33

Samsung Announces Galaxy AI
Posted 28-Nov-2023 14:48

Epson Launches EH-LS650 Ultra Short Throw Smart Streaming Laser Projector
Posted 28-Nov-2023 14:38

Fitbit Charge 6 Review 
Posted 27-Nov-2023 16:21

Cisco Launches New Research Highlighting Gap in Preparedness for AI
Posted 23-Nov-2023 15:50

Seagate Takes Block Storage System to New Heights Reaching 2.5 PB
Posted 23-Nov-2023 15:45

Seagate Nytro 4350 NVMe SSD Delivers Consistent Application Performance and High QoS to Data Centers
Posted 23-Nov-2023 15:38

Amazon Fire TV Stick 4k Max (2nd Generation) Review
Posted 14-Nov-2023 16:17

Over half of New Zealand adults surveyed concerned about AI shopping scams
Posted 3-Nov-2023 10:42

Super Mario Bros. Wonder Launches on Nintendo Switch
Posted 24-Oct-2023 10:56

Google Releases Nest WiFi Pro in New Zealand
Posted 24-Oct-2023 10:18

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.