there,
I'm trying to help sort out my sisters internet connection problems with Orcon
that have been going on since early January. I was staying with them for a
while and was here when they signed up with Orcon late last year and the first
6 weeks or so it was great, really fast (like 12mbs download speeds on
speedtest) and very stable. Basically everything you would expect from ADSL2+. That
all changed around early January and it's been rubbish ever since.
I logged
help desk calls back in Feb and ran the software they sent out etc. I had to
chase them for weeks and got no answers or resolution. I eventually moved and
left it to my sister and her family to try and sort, but it doesn't look like
they have gotten very far either. In fact now it's even worse as it's not just
slow speeds, but the connection keeps dropping every hour or so.
Below are the modem stats. They are currently getting 2mbs download speeds max
at any time of the day. I'm no major techo, although I've learnt a lot from
reading on here over the last few months, but need some suggestions as to what
to try next because dealing with the Orcon help desk has been waist of 3
months!
DSL Line Status
Current DSL line status is displayed as the below.
Mode:
ADSL_G.dmt.bis
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
121
108
Attenuation (0.1 dB):
370
463
Output Power (0.1 dBm):
194
108
Attainable Rate (Kbps):
4876
63
Top of Form
Device
Information
System Up Time
00:01:04:27
Software Version:
4.24w
Bootloader (CFE) Version:
1.0.37-102.9.4
DSL Version:
A2pB030a.d22k
Wireless Driver Version:
5.10.120.0.cpe4.402.4
Wireless BSSID:
E8:39:DF:FE:4E:C9 (Wireless Main
Network)
Ethernet MAC Address
E8:39:DF:FE:4E:C8
Memory Size:
4MB FLASH/16MB SDRAM
This information reflects the current status of your DSL connection.
Line Rate - Upstream (Kbps):
73
Line Rate - Downstream (Kbps):
3719
LAN IPv4 Address:
192.168.1.1
Default Gateway:
60.234.8.199
Primary DNS Server:
121.98.0.1
Secondary DNS Server:
121.98.0.2
Trusted
2degrees
Retired Mod
ID Verified
