How to disable auto renew on Value Packs

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › How to disable auto renew on Value Packs

openmedia

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#86552 8-Jul-2011 10:26

I occasionally need to add a data pack to my 2degrees account but i NEVER EVER want these to auto renew. It looks like they have just changes almost all pay monthly value packs to auto renew.

Anyone know of a way to disable this?

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

langers1972

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#490974 8-Jul-2011 10:34

You just have to text Stop xxxx and it will cancel it and thus the auto renew too

By xxxx I mean the particular pack that you signed up to

IEASTI

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#490987 8-Jul-2011 11:07

Does typing STOP XXXXX only stop the autorenew or would it actually cancel the plan and hence any data I have will be lost as well?

langers1972

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#491001 8-Jul-2011 11:55

It cancels the plan but doesn't mean you lose any data/texts etc, it simply means it won't auto renew

openmedia

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#491022 8-Jul-2011 12:26

I don't want to do this every time I add a value pack. I want to be able to globally opt out of auto renew.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

amford

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#491056 8-Jul-2011 13:17

That was one thing i loved about 2degrees it allowed fluctuations in your use. I don't need to top up data every month maybe only when i go on a trip and i am away from my wireless. It creates a hassle.

richms

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#491059 8-Jul-2011 13:19

Its really annoying when you run out your 1 gig $20 pack and want to put a $50 3 gig on, and have to screw around removing the $20 pack first before you top up or it will renew that and waste $20.

Richard rich.ms

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2degreesCare

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2degrees

#491135 8-Jul-2011 15:29

JFYI - We are working on other ways of managing your value packs to make things easier.

^POB

openmedia

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#491191 8-Jul-2011 17:03

2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

^POB

Thank you..

Another example of why you won the recent customer service award

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

l43a2

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#491193 8-Jul-2011 17:06

openmedia:
2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

^POB

Thank you..

Another example of why you won the recent customer service award

alasta

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#491242 8-Jul-2011 19:02

2DegreesCare: JFYI - We are working on other ways of managing your value packs to make things easier.

This is great news.

One of the concerns that I have is the inconsistency with the way data pack renewals behave. Originally they all had to be manually renewed, then it switched to auto-renewal but only for prepaid customers, and now it seems that the auto-renewal applies to on-account customers but only for certain types of data pack. I know that you can't please everyone, but providing users with some control would hopefully help to mitigate some of the confusion that they must be starting to experience.