Usage meter show negative

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Usage meter show negative

dothack

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#86987 16-Jul-2011 18:46

As the title suggests my usage meter shows a negative number, also get the same thing on the iphone app. I rung orcon and they did say they were having problems with it. It now been a couple weeks and its getting pretty annoying cause i have no way of telling how much data I have used and since orcon doesn't slow your connection, just charge you per GB you go over im hoping I not got some crazy bill

. So wondering if anyone else out there is having this issue at the moment.

xpd

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#494233 17-Jul-2011 10:35

Yup, same here for some of our work accounts - Orcon are aware of the issue and were working on it last time I asked....

XPD / Gavin

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Perrin

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#494500 18-Jul-2011 10:13

Yes, I have the same problem. There's a large negative record on 2011-07-07, giving me a negative total.

None of my emails or online support requests have yielded a response from Orcon but it's good to see here that I'm not the only one with the problem.

Kilack

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#494899 18-Jul-2011 17:34

Well that sucks.. I have been downloading a lot thinking i was well inside my monthly quota but now that I check the account I see a big negative amount also and now I am probably miles over if they take that negative amount off and now will have a massive bill..

Seems pretty unfair?

dothack

79 posts

Master Geek

#495069 18-Jul-2011 23:56

Very unfair, it would have been alright if it was only a couple days but this has been going on for weeks. Its actually unacceptable. To be honest this is just one of the many problems I have had with Orcon since i joined with them.

Kilack

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#495103 19-Jul-2011 08:14

Yes, I think they should have immediately put on the website where the meter is that it is broken if they were unable to fix it then at least people wouldn't be relying on it.
They did not even send out emails to let people know the meter is faulty.

How then can they charge people for going over their monthly usage (by the amount of that negative entry). They provide that meter to let people stay within their limits and made no effort to notify people when they knew it was incorrect.

I cannot see how they could charge people for the extra.
I've had no problems with orcon myself, been pretty reliable fast internet for me.

dothack

79 posts

Master Geek

#495179 19-Jul-2011 10:48

Well i just checked there network status thing on the main page and it stil has no information about the usage meter. I agree they should at least notify the customer effected by email or call or something.

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Perrin

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#495222 19-Jul-2011 12:29

Looks like they have zeroed out 2011-07-07, so the meter presumably now reflects what we'll be billed for.

Poor communication that's for sure.

I suspect any complaints about going over your quota because of the glitch will fall on deaf ears, but may be worth a try.

Kilack

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#495238 19-Jul-2011 12:50

Yeah I'm so annoyed, im over my quota for the month which I normally never am.

Is that illegal what they have done?
I mean put a meter on so people can check how much they have used, its faulty for a week? 2 weeks?, not tell anyone and then correct it and then want payment for the extra data people have used?

Maybe geekzone can try and get an official comment from them about it?

I wouldnt even care if they took my overage off next months quota....

quentinreade

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#495593 20-Jul-2011 09:30

We had an issue with our RADIUS platform that we have now resolved.
Of course no one will be charged for any data that they didn't use - that's far from our style.
@ Kilack, appreciate that this caused problems for you. Drop me a message with your username and we'll sort you out :)
Thanks all,

Comms chap

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Kilack

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#495743 20-Jul-2011 13:59

Thanks for your understanding of the situation and offering to help me.
We understand things break sometimes but as I said in my PM, please if the meter breaks next time put a notice where the meter is to let people know not to rely on it. It can be very expensive going over and very easy to do these days.

Thanks again

miamiheatfan

259 posts

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#497216 23-Jul-2011 22:15

Hi QuentinReade,
My meter is stuck. Been stuck for 2 days now and now the billing period has resetted.

it's been at 00.00 GB since this morning and i'm sure i've used at least 100 mb .

can u check for me plz ?

username: dollarmation

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NonprayingMantis

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#497222 23-Jul-2011 23:09

quentinreade: We had an issue with our RADIUS platform that we have now resolved.
Of course no one will be charged for any data that they didn't use - that's far from our style.
@ Kilack, appreciate that this caused problems for you. Drop me a message with your username and we'll sort you out :)
Thanks all,

what about for the data they did use, but weren't aware of using it because the meter was broken? will they be charged for that or will all data used during the period of the meter being down be zero-rated?

miamiheatfan

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#497226 23-Jul-2011 23:14

WOW I just got cheated by orcon.
Username: dollarmation

The meter has been stuck for 2 days now. But the billing period started today (saturday).

So tonight i logged on and checked my usage:

Connected: 23 July 2011 10:28 PM .....Duration : 2 days 9 hours 30 minutes ..used 3.3 GB

WHATTTTTTT !!?!?!?!??!?! How in the world is 23 July to 23 July 2 days and 9 hours ???

Are you guys transferring my usage from the prev period to this period because you guys messed up??
How is that my fault?

I didnt use anywhere near 3 gb today !! wowwww

Ramjet007

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#497479 25-Jul-2011 06:14

Mine was stuck on 23gb a month ago. After a week i rang them, they said to restart the ADSL router which fixed it.
I wasnt charge for any data i used for that week. The meter just continued from 23gb.

Maybe i was lucky.

quentinreade

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#497536 25-Jul-2011 11:38

@miamiheatfan please email me - quentin.reade@team.orcon.net.nz so we can look into this. Certainly not trying to rip you off!

Comms chap

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