No one can ring in - 'Your call cannot be connected'

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › No one can ring in - 'Your call cannot be connected'

Splatty

94 posts

Master Geek

#88636 19-Aug-2011 17:40

As per the title, our internet VOIP is up and the modem interface indicates all settings are ok. Ringing out works but anyone ringing in gets a recorded message saying Your call cannot be connected at this time, please try again later.

Any ideas?

Splatty

94 posts

Master Geek

#509110 19-Aug-2011 17:41

Just tried the helpdesk and there's a message saying that an upgrade has been performed overnight and to reboot the router.....

Wish me luck! I may or may not be back later on.

Splatty

94 posts

Master Geek

#509116 19-Aug-2011 17:46

OMG that fixed it! Will leave here for anyone else with same problem :)

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#509150 19-Aug-2011 18:23

now you know why you should do this before calling a help desk

Splatty

94 posts

Master Geek

#509155 19-Aug-2011 18:30

I thought I had the wrong helpdesk number actually. So used to hearing that my call couldn't be connected due to The Demand.

Was starting to think that The Demand was a new band, or evil phone disconnection monster.