Not receiving texts from Vodafone mobiles (021's)

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Not receiving texts from Vodafone mobiles (021's)

billzy

4 posts

Wannabe Geek

#89314 30-Aug-2011 21:48

Hi guys,

Since I've been on 2degrees (March), i have not been able to receive texts from Vodafone mobiles.

I had my number ported from Telecom to 2D. I've tried ringing up 2degres awhile back and they said they would get back to me about this technical issue. Still no reply after a few months. It didn't really bug me as i could talk to most of my vodafone friends on WhatsApp. Now i just want the matter resolved.

I have read on the forums awhile back of some people having the same problem. Something to do with a porting issue?

Was wondering how to sort this issue out. Any assistance to resolving this problem would be much appreciated.

Regards,

Billy

SteveON

1916 posts

Uber Geek

#514113 30-Aug-2011 21:59

Ported numbers are known for this. Get an 022.

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billzy

4 posts

Wannabe Geek

#514122 30-Aug-2011 22:08

I prefer to have my existing number as it would be of an inconvenience and too much hassle to switch.

I'm sure there are people on here who have successfully ported their 027 numbers to 2D?

johnr

19282 posts

Uber Geek
Inactive user

#514124 30-Aug-2011 22:11

SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

kiwitrc

4123 posts

Uber Geek
Inactive user

#514125 30-Aug-2011 22:13

So is it a 2D or VF issue?

Edit, I mean if the ported number is 021 xxx xxx

johnr

19282 posts

Uber Geek
Inactive user

#514130 30-Aug-2011 22:17

kiwitrc: So is it a 2D or VF issue?

Edit, I mean if the ported number is 021 xxx xxx

2D will need to contact Vodafone and check the routing for the 021 number

billzy

4 posts

Wannabe Geek

#514132 30-Aug-2011 22:22

johnr:
SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

I'm using a HTC Wildfire.

billzy

4 posts

Wannabe Geek

#514133 30-Aug-2011 22:23

kiwitrc: So is it a 2D or VF issue?

Edit, I mean if the ported number is 021 xxx xxx

The ported number came from Telecom 027 if that's what you're meaning?

johnr

19282 posts

Uber Geek
Inactive user

#514136 30-Aug-2011 22:35

billzy:
johnr:
SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

I'm using a HTC Wildfire.

advice not device

its not handset related

freitasm

BDFL - Memuneh
78906 posts

Uber Geek

Administrator

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Trusted

Geekzone

Lifetime subscriber

#514143 30-Aug-2011 22:47

John is correct. Contact 2degrees, they should contact your previous provider and update everything.

My technology disclosure

kiwitrc

4123 posts

Uber Geek
Inactive user

#514171 31-Aug-2011 06:03

johnr:
billzy:
johnr:
SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

I'm using a HTC Wildfire.

advice not device

its not handset related

LMAO

SaltyNZ

8059 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#514179 31-Aug-2011 07:28

PM me your number, I'll get it sorted out.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

SteveON

1916 posts

Uber Geek

#514182 31-Aug-2011 07:36

johnr:
SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

Oh sweet, so the entire porting system will be fixed?
There is a pretty big issue with ported numbers and text.

johnr

19282 posts

Uber Geek
Inactive user

#514186 31-Aug-2011 07:58

SteveON:
johnr:
SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

Oh sweet, so the entire porting system will be fixed?
There is a pretty big issue with ported numbers and text.

No it not a big issue at all if you consider all the ported numbers between carriers and single number issues are very simple to resolve

John

plambrechtsen

1948 posts

Uber Geek
Inactive user

#514190 31-Aug-2011 08:12

johnr:
SteveON:
johnr:
SteveON: Ported numbers are known for this. Get an 022.

What type of advice is this?

Get the issue fixed its very simple

Oh sweet, so the entire porting system will be fixed?
There is a pretty big issue with ported numbers and text.

No it not a big issue at all if you consider all the ported numbers between carriers and single number issues are very simple to resolve

John

+1 johnr. If porting was fundamentally broken then the Commerce Commission would be waving around it's big stick. 99% of the ports go through smoothly. But problems sometimes happen with a number.

So either you contact 2Degrees, or your friend on Vodafone logs a call with Vodafone.

Or better yet, do both. And it will get sorted.