Is this right or can I do something about it?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Is this right or can I do something about it?

mrmivec69

68 posts

Master Geek
+1 received by user: 2

#89398 1-Sep-2011 14:38

I had to call slingshot for the 4th time in the last 5 days and the second time for today to try and figure out why my speeds are so slow and packet loss has been 50% to 100% and web pages mostly international have Been timing out.

I'm on the all you can eat plan and have not had any problems up to last week so they said that my plan has been changed but they can't tell me who changed it so I said no I don't want it changed I want to remain on all you can eat they let me stay on the plan but said if I do my speeds will remain slow and could even get slower and there is nothing they can do about it.

I'm not happy at all about this are they aloud to do this or is there something I can do about it any advice is much appreciated.

scuwp

3927 posts

Uber Geek
+1 received by user: 2510

#515136 1-Sep-2011 15:39

Vote with your feet, join another ISP.

Lazy is such an ugly word, I prefer to call it selective participation

hellonearthisman

1819 posts

Uber Geek
+1 received by user: 52

Trusted

#515253 1-Sep-2011 18:38

You shouldn't really be getting such high packet loss and troubles with international sites.

Try them again as it does sound like your line has a problem.

Oh and can you post your line details, sync speed, line noise and the like?

webwat

2036 posts

Uber Geek
+1 received by user: 145

Trusted

#523260 19-Sep-2011 21:16

Ask them what has changed...

Yes would be worth seeing your line stats (including CRC errors etc) to confirm its not a line problem. Do you have filters on all phone equipment? Are there any unfiltered devices like Sky or a monitored alarm? Sky decoders can cause that if its plugged into the phone line.

Time to find a new industry!

bener

272 posts

Ultimate Geek
+1 received by user: 26

Trusted

#527207 29-Sep-2011 13:21

A dodgy/cheap/dying router can also cause a lot of packet loss - if you can get hold of another to test, give it a go. I had an old belkin that dropped packets quicker than a hot potato - as soon as I upgraded I had a huge improvement.

Slingshot is known to be pretty slow with international speeds so the faster loading local sites may be coming through well enough to cope with the packet loss somewhat, but that is just pure speculation on my behalf...

wellygary

8810 posts

Uber Geek
+1 received by user: 5287

#527219 29-Sep-2011 13:51

bener: A dodgy/cheap/dying router can also cause a lot of packet loss - if you can get hold of another to test, give it a go. I had an old belkin that dropped packets quicker than a hot potato - as soon as I upgraded I had a huge improvement.

Slingshot is known to be pretty slow with international speeds so the faster loading local sites may be coming through well enough to cope with the packet loss somewhat, but that is just pure speculation on my behalf...

+1 on check the ADSL modem/router,

Try to

Slingshot

1004 posts

Uber Geek
+1 received by user: 59

Trusted

Slingshot

#532498 12-Oct-2011 19:52

Hi mrmivec69,

I am happy to take a look at your physical sync stability and see if I can spot an potential problems on the technical side of your account if you like.
If nothing is immediately present I can give you some steps to test through or have one of the staff here give you a call to see if we can help.

Feel free to PM me your account or post it here and I will take a look and respond.

www.slingshot.co.nz

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