On the 13th of July my new upstairs neighbors got connected with a new provider. For some unknown reason on the same day I got cut off from my Orcon services. So I obviously started calling them. 4 different people could not work out what was wrong. Finally I get through to a woman how tries everything to work it out. After a lengthy phone call she found the problem.

It would seem that due to the connection upstairs Orcon thought I had changed ISP and cut off all of my services. The services that I had been using were now not available but they had a new package. Genius Lite. So I signed up for that and was told I would receive my modem that week and should be connected a few days after that.

So by the end of July I had a modem but still had a connected phone line. A few more days of waiting and the line dies. Plug in the modem and nothing! No connection. Call after call and reset after reset still not working. The last call I had with them took 40mins on hold and they got me to check a couple of things. Still no connection. It seems that every person I spoke to knows something different to try or test. Very strange.

Anyway a receive a call at the start of the week from Orcon saying that an enginer will be sent out to check the line and he will call me. It's the end of the week and still nothing.

2 months, no internet. What gives??