Disappointed with ISERVE service...

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Disappointed with ISERVE service...

listudio

196 posts

Master Geek

#89821 8-Sep-2011 18:10

I have registered several domain names through ISERVE idm.net.nz on 31 Aug.11 and got emails from ISERVE regarding the application approval. I was supposed to have all these domain names listed on IDM so I can obtain nameserver info and be able to use them. But 5 days after registration, I couldn't find any of them listed on my IDM account. Then I sent them an email reporting the issue. I got an email from ISERVE  says the domains I registered not linked correctly to my primary account and asked me to provide all the domain names to them in order to get things done. I replied the email with the info they wanted. But since then I haven't got any response from ISERVE. I have sent them more than 5 emails and got no reply from them at all. I rang them twice, the answer was that they would fix the problem but wont tell me how long would it take to solve the problem or they would pass my message to someone who taking charge of it. But still now, I still couldn't use the domains I have purchased a week ago and received no response from ISERVE, no emails no phone calls ...

The questions are:

?? Is it a big problem technically?

?? Is it hard to reply my email to give me a little explaination?

?? I have purchased a domain name from Globat.com and after 24 hours everything was done perfectly and the price was cheaper then ISERVE. But why chooses ISERVE?? BECAUSE IT IS A NEW ZEALAND COMPANY! I know I made a mistake myself...

I am not happy with that...any one has same problem like mine?

www.li-studio.co.nz

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677 posts

Ultimate Geek

Trusted

#518776 8-Sep-2011 21:01

Can you please pm me the domains I will see where the issue is and what has happened.

If you have a ticket number please also send me that.

Paul

meat popsicle

listudio

196 posts

Master Geek

#519856 12-Sep-2011 11:24

problem is still there...

Kiwis all turn their minds to Rugby World Cup, have no interests in work...

ptinson

677 posts

Ultimate Geek

Trusted

#519873 12-Sep-2011 11:46

Hmm while the Cup is important to all in this country, we are still working.
I will get an update for you on this issue from engineering.

Paul

meat popsicle

ptinson

677 posts

Ultimate Geek

Trusted

#519922 12-Sep-2011 13:15

Those domains should be OK now.
Sent you a PM as well.

Paul

meat popsicle

listudio

196 posts

Master Geek

#519936 12-Sep-2011 13:29

YES, i got it!!

Thank you very much for your help, Paul! You are a sweet kiwi!

I have never thought of getting the prblem solved here...

ptinson

677 posts

Ultimate Geek

Trusted

#519941 12-Sep-2011 13:32

You may not always get rapid response from here, it always pays to make sure you have a ticket number.
At the very least anyone trawling here could use that to make sure the fault is updated and tracked correctly.

Glad its working for you.

Paul

meat popsicle

nate

6473 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#520031 12-Sep-2011 15:40

listudio: Thank you very much for your help, Paul! You are a sweet kiwi! I have never thought of getting the prblem solved here...

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mattwnz

20164 posts

Uber Geek

#520052 12-Sep-2011 16:21

FYI. If you do have problems with a registrar and you want to switch the domain, you are free to transfer your .NZ domain to any other provider at any time using your UDAI code, and the transfer takes place instantly. The registrar must provide you the UDAI in a timely manner too.

ptinson

677 posts

Ultimate Geek

Trusted

#520335 13-Sep-2011 10:05

In this case the domains weren't .nz domains, however the same principle applies. mostly.

I am not sure i would say anything in DNS happens instantly, but it would be nice. Maybe using Tach Net transmission to distribute zone updates would be a useful next RFC;)

Paul

meat popsicle

listudio

196 posts

Master Geek

#520718 13-Sep-2011 22:43

Thanks for the advices. Yeah, now I can do what I want...but so far I think Iserve is ok as long as everything is working.

ptinson

677 posts

Ultimate Geek

Trusted

#520719 13-Sep-2011 22:52

Our interface has its 'quirks' shout out if you find any issues.

Paul

meat popsicle

listudio

196 posts

Master Geek

#521039 14-Sep-2011 16:35

ptinson: Our interface has its 'quirks' shout out if you find any issues.

Paul

Your boss wont be happy to read this, Paul

. idm.net.nz works fine...

ptinson

677 posts

Ultimate Geek

Trusted

#521175 14-Sep-2011 20:39

Every system has quirks, and my managers are well aware of my propensity for honest and open discussion:)

meat popsicle

mattwnz

20164 posts

Uber Geek

#521454 15-Sep-2011 13:40

I am waiting for a ticket myself to be replied to for a support request that I sent yesterday. Strangely I didn't get any auto reply with a ticket number on it.

listudio

196 posts

Master Geek

#521474 15-Sep-2011 14:24

I just checked my bank account and found I was overcharged by Orcon for the domains I purchased. I bought 9 domains in total, but I was charged 11. I am confused where the other 3 come from? Is it a system mistake? not likely... I have requested a refund, of cause i will get the refund...but...it seems like everything would go wrong with Orcon...another thing is that I had paid my previous bills, but the bill info shown on Orcon website was still overdue...hopeless...and I am speechless.

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