Dish TV Customers: We want your feedback, technical issues, software suggestion!

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#1355625 30-Jul-2015 23:46

2tapry:
joshhill96: We can't wait to show you our brand new units which have been built using information from our customers.

Why not put a little effort into 'supporting' current/older units?

Technology is the reason, at the time we released these products we were focussing on creating a unique product range for Freeview Customers, HbbTV was not a industry standard at the time. But new hardware and new technology is based on what Freeview provides as us to become HbbTV ready. Although it can be disappointing missing out on the latest services, we still support and will support for the life of our products regardless on how old they are.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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joshhill96

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#1355627 30-Jul-2015 23:49

mdav056: DishTV/Josh -- how long before you will be selling a dual tuner model with an HDD for FreeviewPlus?

In August

http://www.dishtv.co.nz/Freeview-Digital-TV-Recorders/170-aerialBox-T2200-FreeviewPlus-Recorder/flypage_web2_lite.tpl.htm

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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joshhill96

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#1372937 24-Aug-2015 11:19

Feedback wanted from customers owning a Dish TV satBox S8200

How do you find:

How do you find
- The UI, themes, arrangement, design
- Playback with recording, making bookings, library
- Apps portal
- Settings
- Remote

etc...

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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mdav056

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#1372945 24-Aug-2015 11:40

joshhill96:
mdav056: DishTV/Josh -- how long before you will be selling a dual tuner model with an HDD for FreeviewPlus?

In August

http://www.dishtv.co.nz/Freeview-Digital-TV-Recorders/170-aerialBox-T2200-FreeviewPlus-Recorder/flypage_web2_lite.tpl.htm

... it's getting near the end of August!

gml

joshhill96

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#1373013 24-Aug-2015 12:15

mdav056:
joshhill96:
mdav056: DishTV/Josh -- how long before you will be selling a dual tuner model with an HDD for FreeviewPlus?

In August

http://www.dishtv.co.nz/Freeview-Digital-TV-Recorders/170-aerialBox-T2200-FreeviewPlus-Recorder/flypage_web2_lite.tpl.htm

... it's getting near the end of August!

Our Mass shipment arrives today, so we will be working with retailers on stocking the product nationwide which will be done throughout this week, expect stocks at the start of next week or even sooner, will talk to our web team on the release of the T2200 on our website for online orders.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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mdav056

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#1373319 24-Aug-2015 20:14

joshhill96:
mdav056:
joshhill96:
mdav056: DishTV/Josh -- how long before you will be selling a dual tuner model with an HDD for FreeviewPlus?

In August

http://www.dishtv.co.nz/Freeview-Digital-TV-Recorders/170-aerialBox-T2200-FreeviewPlus-Recorder/flypage_web2_lite.tpl.htm

... it's getting near the end of August!

Our Mass shipment arrives today, so we will be working with retailers on stocking the product nationwide which will be done throughout this week, expect stocks at the start of next week or even sooner, will talk to our web team on the release of the T2200 on our website for online orders.

good news, thanks

gml

keewee01

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#1374365 26-Aug-2015 08:28

ETA - both this issues look to be resolved with the 1.17 firmware

A couple of issues I have noticed with the satBox S8200:

When on a music channel, if you press the EPG button all you get is a black screen (with the music still playing); to fix you need to press a channel button to change to a actual TV channel and use the EPG

And when replaying something from the Library, if you press the Back button while fast forward then it keeps fast forwarding and you have top press the Stop button to get anywhere. Pressing rewind or play does nothing. I would have expected that pressing back whilst fast forwarding would have put you back in play mode.

My firmware updated to 1.17 (was 1.16) last night so unsure if this will fix the above issues.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

DickDastardly

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#1374554 26-Aug-2015 12:11

Hi Josh,

Perhaps a slight hijack thread, but it is feedback and suggestion related.

I like the new recorder (2200) you have launched with the freeview plus catch up service. I like the 1tb Hard Drive and the menu's, EPG and whole user experience looks vastly superior to my Panny - nice job!

So the clincher for me to buy one would be to have 3D playback either via a DVD or (a method I currently use) USB - I just plug an external hard drive in and it plays 3D MKV files, and if you can swing it 4k Upscaling - that way I can get the most out of my TV

Do-Able for the future?

I don't want no sugar in it - thank you very much

keewee01

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#1375687 28-Aug-2015 13:53

keewee01: A couple of issues I have noticed with the satBox S8200:

When on a music channel, if you press the EPG button all you get is a black screen (with the music still playing); to fix you need to press a channel button to change to a actual TV channel and use the EPG

And when replaying something from the Library, if you press the Back button while fast forward then it keeps fast forwarding and you have top press the Stop button to get anywhere. Pressing rewind or play does nothing. I would have expected that pressing back whilst fast forwarding would have put you back in play mode.

My firmware updated to 1.17 (was 1.16) last night so unsure if this will fix the above issues.

With the firmware upgrade to 1.17 it looks like both issues I talked about above have been resolved

Great job guys

jaidevp

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#1375691 28-Aug-2015 13:58

joshhill96:
mdav056:
joshhill96:
mdav056: DishTV/Josh -- how long before you will be selling a dual tuner model with an HDD for FreeviewPlus?

In August

http://www.dishtv.co.nz/Freeview-Digital-TV-Recorders/170-aerialBox-T2200-FreeviewPlus-Recorder/flypage_web2_lite.tpl.htm

... it's getting near the end of August!

Our Mass shipment arrives today, so we will be working with retailers on stocking the product nationwide which will be done throughout this week, expect stocks at the start of next week or even sooner, will talk to our web team on the release of the T2200 on our website for online orders.

Hi, is the T2200 in retail now, according to above it should be? Would like to go purchase one today or in the weekend.

joshhill96

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#1375846 28-Aug-2015 18:04

jaidevp: Hi, is the T2200 in retail now, according to above it should be? Would like to go purchase one today or in the weekend.

We now have them on our website ready to order for delivery on Tuesday. And will be in retailers over the weekend and definitely from Monday next, Our statement will be up on Geekzone on Tuesday which explains features etc...

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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joshhill96

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#1375847 28-Aug-2015 18:11

DickDastardly: Hi Josh,

Perhaps a slight hijack thread, but it is feedback and suggestion related.

I like the new recorder (2200) you have launched with the freeview plus catch up service. I like the 1tb Hard Drive and the menu's, EPG and whole user experience looks vastly superior to my Panny - nice job!

So the clincher for me to buy one would be to have 3D playback either via a DVD or (a method I currently use) USB - I just plug an external hard drive in and it plays 3D MKV files, and if you can swing it 4k Upscaling - that way I can get the most out of my TV

Do-Able for the future?

Future Products that we will be releasing will have the ability to do 3D playback but currently this new generation of boxes can't and we won't be able to add them on as features in further software updates. as 4k will progressively be a standard and with the rise of new UHD TVs in the market having 4K scaling will be an option in the next generation of units released by us.

Thanks for the feedback! Hope you enjoy the T2200 just as much as we do!

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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joshhill96

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#1375848 28-Aug-2015 18:12

keewee01: With the firmware upgrade to 1.17 it looks like both issues I talked about above have been resolved Great job guys

No worries! Enjoy! And let us know if you encounter issues in the future.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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jaidevp

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#1376889 31-Aug-2015 09:53

joshhill96:
jaidevp: Hi, is the T2200 in retail now, according to above it should be? Would like to go purchase one today or in the weekend.

We now have them on our website ready to order for delivery on Tuesday. And will be in retailers over the weekend and definitely from Monday next, Our statement will be up on Geekzone on Tuesday which explains features etc...

Went in the weekend as Jbhifi confirmed stock after I asked them to double check model. Went in and and got disappointed, sales guy handed me a S8200.

joshhill96

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#1376908 31-Aug-2015 10:16

That shouldn't happen! I'll make sure our retailers don't get confused between the two models. Return it back and ask for the T2200 model.

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

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