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47 posts

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# 208073 25-Jan-2017 18:38
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So I recently bought a t2100 with some issues setting it up its been working fine, apart from a random click sound while watching TV. I am unsure if the TV is the problem (The clicking comes only when volume is on and am watching tv) or if its the box. The playstation 4 makes no such noise when running and the DVD player also works fine... Just freeview through the t2100. 

 

 

 

Am pretty stressed out on what to do as it cost a fortune, I bought it online from the farmers.co.nz so on clearance so not sure exactly how to get support over it.

 

 

 

Things I have done to try eliminate the random click noise are changing HDMI cables, changing HDMI ports, resetting box and removing other devices from being plugged in.

 

 

 

All help welcome! :)


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  # 1709598 25-Jan-2017 20:16
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Hi, You might have already done this, Try a software update.

 

Also, what audio output settings are you using? (on the box) and what audio settings are you using on the TV. 

 

 

 

http://www.dishtv.co.nz/

 

Im sure they would offer support for any question you ask and there is someone here who might be able to help diagnose. 

 

 

 

 

 

 


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  # 1709673 25-Jan-2017 22:39
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Hi Madeline, 

 

Is the popping noise coming from the TV speakers or the box itself? just trying to isolate if its something in the machine or a signal from the box to the TV is having interference ?

 

Thanks

 

 





 

 

Josh Hill 


 
 
 
 




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  # 1710019 26-Jan-2017 14:20
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joshhill96:

 

Hi Madeline, 

 

Is the popping noise coming from the TV speakers or the box itself? just trying to isolate if its something in the machine or a signal from the box to the TV is having interference ?

 

Thanks

 

 

 

 

Hi! Thank you for the reply. I am getting a clicking from the speakers of the TV its very odd... I decided to buy a new TV and will report back if the clicking continues. 


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  # 1710082 26-Jan-2017 14:38
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We have exactly the same issue - I posted about it here:

 

http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=175478&page_no=7

 

Dish TV sent me a replacement box, which does exactly the same thing. I suspect it's a problem with the decoding, as when I plug the hard drive into a laptop, the recorded files play back with no pops and clicks in VLC. I haven't chased it up much further, since we're mainly using the box for playing back Freeview Plus, but it does seem like a similar problem to what the UK experienced when some channels started encoding using Perceptual Noise Substitution - https://community.sony.nl/t5/other-tvs/perceptual-noise-substitution-pns-sound-issues-on-freeview-hd/td-p/2179040

 

 

 

Mark

 

 




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  # 1710092 26-Jan-2017 14:50
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sparky1685:

 

We have exactly the same issue - I posted about it here:

 

http://www.geekzone.co.nz/forums.asp?forumid=83&topicid=175478&page_no=7

 

Dish TV sent me a replacement box, which does exactly the same thing. I suspect it's a problem with the decoding, as when I plug the hard drive into a laptop, the recorded files play back with no pops and clicks in VLC. I haven't chased it up much further, since we're mainly using the box for playing back Freeview Plus, but it does seem like a similar problem to what the UK experienced when some channels started encoding using Perceptual Noise Substitution - https://community.sony.nl/t5/other-tvs/perceptual-noise-substitution-pns-sound-issues-on-freeview-hd/td-p/2179040

 

 

 

Mark

 

 

 

So is def the box you think? Not the tv? So I just ordered a new TV for nothing? eep... oh well. I am not sure what to do, its just a random pop kind of click it comes out of no where. It drives me crazy cause I watch a LOT of tv. I can't get out on my own so I use it for company. So I need a new box?




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  # 1710098 26-Jan-2017 14:55
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joshhill96:

 

Hi Madeline, 

 

Is the popping noise coming from the TV speakers or the box itself? just trying to isolate if its something in the machine or a signal from the box to the TV is having interference ?

 

Thanks

 

 

 

If the issue is what sparky posted about above, what can be done?


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  # 1710345 26-Jan-2017 22:50
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If it is a decoding problem it would be up to Dish TV to sort it out with a firmware update. If it is the same problem that cropped up in the UK, it seems to have been solved by the broadcasters undoing a change to the way the encoded programmes.

 

 

 

I did seem to notice it more on some channels than others (I seem to remember Duke being particularly bad).

 

 




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Geek


  # 1710360 26-Jan-2017 23:16
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sparky1685:

 

If it is a decoding problem it would be up to Dish TV to sort it out with a firmware update. If it is the same problem that cropped up in the UK, it seems to have been solved by the broadcasters undoing a change to the way the encoded programmes.

 

 

 

I did seem to notice it more on some channels than others (I seem to remember Duke being particularly bad).

 

 

 

Thanks sparky :( Well either way I am getting a new TV now, so I guess after that and the box still clicks I will have to work out what to do :( Its a shame, this is my only freeview decoder since igloo died.


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  # 1710387 27-Jan-2017 06:33
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Madeline:

 

Thanks sparky :( Well either way I am getting a new TV now, so I guess after that and the box still clicks I will have to work out what to do :( Its a shame, this is my only freeview decoder since igloo died.

 

 

Noting that an Igloo decoder will still function as a Freeview box once Sky's Igloo T2 mux shuts down





Ross

 

Spark FibreMAX using Mikrotik CCR1009-8G-1S-1S+

 


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  # 1710388 27-Jan-2017 06:39
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Spyware:

 

Madeline:

 

Thanks sparky :( Well either way I am getting a new TV now, so I guess after that and the box still clicks I will have to work out what to do :( Its a shame, this is my only freeview decoder since igloo died.

 

 

Noting that an Igloo decoder will still function as a Freeview box once Sky's Igloo T2 mux shuts down

 

But no TV guide :( and reminders and that makes it not usable for me.




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  # 1711407 29-Jan-2017 18:02
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New TV still got the same issue. So Def the box. the new TV has built in freeview but its complicated to use compared to the t2100, if I got a t2200 would there be the same problem?


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  # 1714003 1-Feb-2017 15:51
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Please give our support team a call as they will be able to specifically troubleshoot this problem.





 

 

Josh Hill 


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