OnDemand on SAMSUNG TV's

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joshhill96

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#270414 8-May-2020 12:10

Hi all,

We understand that some viewers are having issues with playing Freeview OnDemand content on selected Samsung Smart TV's (Series 6 has been the most common)
I'm just posting here to let you know we are investigating the issue currently and we will update once the teams address the fix.

Thanks and take care!

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

joshhill96

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#2479243 8-May-2020 13:54

This should be resolved, If you have this issue Please switch off your TV and try an Ondemand show. If not please let me know.

Thanks

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

zkarj

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#2483005 13-May-2020 18:54

For the last few days our Samsung UA55KU7500SX has been mostly failing to play any Freeview OnDemand shows. Programs can be chosen but as soon as any attempt to play an episode is made, it gets stuck indefinitely in the channel logo. It’s possible to go back to the menus etc. Just no actual content will play.

I tried removing power from the TV for 30 seconds but response is identical.

Disrespective

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#2515596 1-Jul-2020 11:11

I can't even reliably figure out how to get the OnDemand OSD appearing when I start live TV on my JU7500.

DarkShadow

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#2515883 1-Jul-2020 19:26

zkarj: For the last few days our Samsung UA55KU7500SX has been mostly failing to play any Freeview OnDemand shows. Programs can be chosen but as soon as any attempt to play an episode is made, it gets stuck indefinitely in the channel logo. It’s possible to go back to the menus etc. Just no actual content will play.

I tried removing power from the TV for 30 seconds but response is identical.

Same, with DishTV aerialBox T2100.