Having a problem that hopefully someone here can help me with.
A customer has bought a Hills Freeview decoder and is using it on a Dual Throat SKY LNB. I have adjusted the dish alignment to perfectly centre, and have also adjusted the polarity for the lowest possible vertical signal (using 12456mhz as reference)
The Hills decoder gets no signal at all, nothing, nada. I put in one of our decoders that we sell (Satmax) and it works perfectly fine, no video/sound distortion etc works perfect.
I have brought the Hills decoder back to work and tested on our dish. We have a 4 way splitter (all ports power pass) at work and this Hills decoder is working fine!
There has got to be something with the Dual throat LNB that doesn't like this Hills decoder. This is the second time I'v struck this exact problem, the first time I managed to get around it by literally jamming a standard lnb holder down the Dish's arm and replacing the dual throat LNB with a standard one. If I do that this time, I'll have to ruin a kit.
Has anyone come across this, does anyone know some sky techs that could shed some light on the problem? I called Hills and was told there shouldn't be any issues.
Hopefully this is the right place to post. Any help would be good.
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