External Drive on DishTV S7010 Receiver

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Kaos

8 posts

Wannabe Geek

#74734 6-Jan-2011 09:08

I bought one of these receivers before Xmas, and its installation went very smoothly. At the same time I bought a Western Digital 1TB USB drive to allow the unit to be used as a PVR - and that's where things stopped going smoothly. A 4GB thumb-drive would work with no issues, just not the HDD.

Google proved little help, with very little information able to be found on this receiver (most of it on Geekzone).

Don from http://www.freetv.co.nz/ provided great after-sales service, and explained that the software the unit ships with is incompatible with WD drives (all others are fine). He pointed me to the DishTV site (http://www.dishtv.co.nz/S7010PVR.htm), where a new firmware update is available to resolve this problem.

I have installed the upgrade, and the whole drive (930GB, in a single FAT32 partition) is visible to the receiver.

Having not been able to find any info when I searched for it, I figured that documenting it in the forum here may help someone else with the same problem.

Cheers
Tim

xarqi

727 posts

Ultimate Geek

#424674 6-Jan-2011 15:18

You write "at the same time": when you bought it, was it represented as being compatible? Did you make your intended use known?

If so, you could return the drive or exchange it for one that will work.

If not, you may still be able to, just on the basis of "good will". DSE, for example, have a 14 day "no questions asked" right or return.

If the incompatibility was not clear at the time you purchased the STB, you may be able to get the vendor of that device to foot the bill for any additional cost needed to make the STB work as a resonable person might expect it to (that is, be compatible with any USB disc drive).

Kaos

8 posts

Wannabe Geek

#424884 7-Jan-2011 07:57

It was at the same time, but from separate vendors (and with no consultation with the STB vendor), so there would have been limited recourse. It would have come down to the STB being advertised as a PVR without stating the known issue with WD drives.

It may not have been clear from my original post, but after applying the firmware patch all is working as it should - so there is no need to try for any exchange or refund.