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mp1



140 posts

Master Geek


Topic # 112802 20-Dec-2012 21:09
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Currently using Google Apps to host our work email account, we have about 5x Computers accessing via IMAP on Windows Live Mail across two offices in Canterbury, also up to 5 tablets / smartphones also accessing the account.
Today we've recieved no emails, about 3pm I logged in at www.gmail.com into the main google app's account - which said we were above our limit - as below:
Google Apps Quota
So I went and did the upgrade to the paid version of google apps, started on a 30 day trial, but entered in our credit card details for billing as well. This would upgrade our account to 25GB, which I thought would instantly solve our problems - as in the Google Apps cPanel Dashboard the below now showed against the user account:
Dashboard
However it hasnt, and in the user's Gmail Account it still shows up as above in red saying we're over quota - not allowing us to send / recieve email.
I setup another account - mail@ to start importing the email from the office@ account via pop3, to get below the 10GB limit. While setting up pop.gmail.com in the mail@ account to import it out of office@ account I get the below error:

Running out of ideas. I've ended up slowly and painfully dragging our larger emails over through Windows Live Mail off the office@ account, onto my own michael@ account to get us below the limit.
Phoned google who said to email through screenshots of the above, (email below)..
Anyone got any other ideas? Also found it odd that Google didnt warn us we were close to reaching our quota, hardly ever sign in via gmail.com - as mostly access via Email Clients / Smartphones.

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BDFL - Memuneh
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mp1



140 posts

Master Geek


  Reply # 735757 20-Dec-2012 21:55
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freitasm: Can I send a test email to that address now?


Sure can - you don't get anything bounced back though saying our account is full, so I hope its just queuing our mail until space free's up. We can't send email either via gmail.com - get the following "Your message could not be sent because you have exceeded your storage quota."

Am slowing transferring a few 30mb email's off the server via imap to get from 10.6gb to below 10gb.. Is taking some time :-/

Would've liked a warning email saying we were close to quota, or better still, the quota to upgrade immediately to 25gb on signup to business edition :-s

 
 
 
 


gzt

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  Reply # 735764 20-Dec-2012 22:14
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You have my sympathy. I don't suppose there is 1GB in the spam folder you can dispose of?

It appears from the mail that google are actioning your support request. Personally I have yet to make a support request. At present I am on the free program. I have found the google help group for apps/mail is responsive. From topics I read there it appears google personnel may also read it and automagically resolve issues in the background now and then. Phrase any question there as a question to the community rather than a support request - but include a good subject and enough information so a google person can identify the account affected if they are passing by and look into it if they wish.

mp1



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Master Geek


Reply # 735769 20-Dec-2012 22:22
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Issue resolved, have moved / deleted larger emails.

Learnt you can search within gmail for "larger:5m" (replace 5m with anything - "20m" means larger than 20mb for example).

So deleted a few and we're back in business - didnt lose any incoming email - they're coming through now....

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  Reply # 735770 20-Dec-2012 22:22
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Sympathize with you, and how quickly you can get it resolved. Not sure how good their support actually is and how quickly they respond to support. Hope you don't get just a generic reply that doesn't address the problem. 
This is where using a good quality NZ based company for email services comes into their own.

gzt

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  Reply # 735772 20-Dec-2012 22:25
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Have you examined this? http://support.google.com/a/bin/answer.py?hl=en&answer=1047457

There are some cases in there where purchasing additional may not apply it where you expect.

I also read somewhere you can get quota information for google account via IMAP. Some clients support it.

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Wannabe Geek


  Reply # 735779 20-Dec-2012 22:40
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You're trying to access a secure-POP3 / POP3+SSL server using the port allocated to secure-IMAP / IMAP+SSL.

From a typical UN*X /etc/services file:

$ grep imap /etc/services
imap2 143/tcp imap # Interim Mail Access P 2 and 4
imap2 143/udp imap
imap3 220/tcp # Interactive Mail Access
imap3 220/udp # Protocol v3
imaps 993/tcp # IMAP over SSL
imaps 993/udp

$ grep pop /etc/services
pop2 109/tcp postoffice pop-2 # POP version 2
pop2 109/udp pop-2
pop3 110/tcp pop-3 # POP version 3
pop3 110/udp pop-3
pop3s 995/tcp # POP-3 over SSL
pop3s 995/udp
kpop 1109/tcp # Pop with Kerberos
poppassd 106/tcp # Eudora
poppassd 106/udp

gzt

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Reply # 735889 21-Dec-2012 09:44
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@Jamey - welcome to Geekzone : ).

Like everyone else here I didn't even read the port number and only looked at the other problem. If there was a first post award it would be yours right now. ; ).

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Wannabe Geek


  Reply # 735932 21-Dec-2012 10:52
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Thanks gzt.

What tipped me off was reading the error message, I noticed it's a typical imapd error rather than the error you'd expect from a pop3d.

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