Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

mp1



142 posts

Master Geek


Topic # 112802 20-Dec-2012 21:09
Send private message

Currently using Google Apps to host our work email account, we have about 5x Computers accessing via IMAP on Windows Live Mail across two offices in Canterbury, also up to 5 tablets / smartphones also accessing the account.
Today we've recieved no emails, about 3pm I logged in at www.gmail.com into the main google app's account - which said we were above our limit - as below:
Google Apps Quota
So I went and did the upgrade to the paid version of google apps, started on a 30 day trial, but entered in our credit card details for billing as well. This would upgrade our account to 25GB, which I thought would instantly solve our problems - as in the Google Apps cPanel Dashboard the below now showed against the user account:
Dashboard
However it hasnt, and in the user's Gmail Account it still shows up as above in red saying we're over quota - not allowing us to send / recieve email.
I setup another account - mail@ to start importing the email from the office@ account via pop3, to get below the 10GB limit. While setting up pop.gmail.com in the mail@ account to import it out of office@ account I get the below error:

Running out of ideas. I've ended up slowly and painfully dragging our larger emails over through Windows Live Mail off the office@ account, onto my own michael@ account to get us below the limit.
Phoned google who said to email through screenshots of the above, (email below)..
Anyone got any other ideas? Also found it odd that Google didnt warn us we were close to reaching our quota, hardly ever sign in via gmail.com - as mostly access via Email Clients / Smartphones.

Create new topic
BDFL - Memuneh
60830 posts

Uber Geek
+1 received by user: 11711

Administrator
Trusted
Geekzone
Lifetime subscriber

mp1



142 posts

Master Geek


  Reply # 735757 20-Dec-2012 21:55
Send private message

freitasm: Can I send a test email to that address now?


Sure can - you don't get anything bounced back though saying our account is full, so I hope its just queuing our mail until space free's up. We can't send email either via gmail.com - get the following "Your message could not be sent because you have exceeded your storage quota."

Am slowing transferring a few 30mb email's off the server via imap to get from 10.6gb to below 10gb.. Is taking some time :-/

Would've liked a warning email saying we were close to quota, or better still, the quota to upgrade immediately to 25gb on signup to business edition :-s

gzt

9936 posts

Uber Geek
+1 received by user: 1496


  Reply # 735764 20-Dec-2012 22:14
Send private message

You have my sympathy. I don't suppose there is 1GB in the spam folder you can dispose of?

It appears from the mail that google are actioning your support request. Personally I have yet to make a support request. At present I am on the free program. I have found the google help group for apps/mail is responsive. From topics I read there it appears google personnel may also read it and automagically resolve issues in the background now and then. Phrase any question there as a question to the community rather than a support request - but include a good subject and enough information so a google person can identify the account affected if they are passing by and look into it if they wish.

mp1



142 posts

Master Geek


Reply # 735769 20-Dec-2012 22:22
Send private message

Issue resolved, have moved / deleted larger emails.

Learnt you can search within gmail for "larger:5m" (replace 5m with anything - "20m" means larger than 20mb for example).

So deleted a few and we're back in business - didnt lose any incoming email - they're coming through now....

14118 posts

Uber Geek
+1 received by user: 1795


  Reply # 735770 20-Dec-2012 22:22
Send private message

Sympathize with you, and how quickly you can get it resolved. Not sure how good their support actually is and how quickly they respond to support. Hope you don't get just a generic reply that doesn't address the problem. 
This is where using a good quality NZ based company for email services comes into their own.

gzt

9936 posts

Uber Geek
+1 received by user: 1496


  Reply # 735772 20-Dec-2012 22:25
Send private message

Have you examined this? http://support.google.com/a/bin/answer.py?hl=en&answer=1047457

There are some cases in there where purchasing additional may not apply it where you expect.

I also read somewhere you can get quota information for google account via IMAP. Some clients support it.

4 posts

Wannabe Geek


  Reply # 735779 20-Dec-2012 22:40
Send private message

You're trying to access a secure-POP3 / POP3+SSL server using the port allocated to secure-IMAP / IMAP+SSL.

From a typical UN*X /etc/services file:

$ grep imap /etc/services
imap2 143/tcp imap # Interim Mail Access P 2 and 4
imap2 143/udp imap
imap3 220/tcp # Interactive Mail Access
imap3 220/udp # Protocol v3
imaps 993/tcp # IMAP over SSL
imaps 993/udp

$ grep pop /etc/services
pop2 109/tcp postoffice pop-2 # POP version 2
pop2 109/udp pop-2
pop3 110/tcp pop-3 # POP version 3
pop3 110/udp pop-3
pop3s 995/tcp # POP-3 over SSL
pop3s 995/udp
kpop 1109/tcp # Pop with Kerberos
poppassd 106/tcp # Eudora
poppassd 106/udp

gzt

9936 posts

Uber Geek
+1 received by user: 1496


Reply # 735889 21-Dec-2012 09:44
Send private message

@Jamey - welcome to Geekzone : ).

Like everyone else here I didn't even read the port number and only looked at the other problem. If there was a first post award it would be yours right now. ; ).

4 posts

Wannabe Geek


  Reply # 735932 21-Dec-2012 10:52
Send private message

Thanks gzt.

What tipped me off was reading the error message, I noticed it's a typical imapd error rather than the error you'd expect from a pop3d.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Hawaiki Transpacific cable ready-for-service
Posted 20-Jul-2018 11:29


Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.