Getting Support for Hotmail Issue

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allan

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Topic # 115017 11-Mar-2013 11:04

Back on 4 March, I logged the following in the Microsoft Community Support forums, which appears to be the only way to report an actual issue:

Recipient address rejected: Access denied
Randomly, when I am sending an email from my Hotmail (Windows Live Private Domain) account to a specific address, I am getting an immediate bounce from a Hotmail server saying "Delivery to the following recipients failed":

Reporting-MTA: dns;bay0-omc3-s27.bay0.hotmail.com Received-From-MTA: dns;BAY150-DS16 Arrival-Date: Sun, 3 Mar 2013 13:27:51 -0800

Final-Recipient: rfc822;*** Email address is removed for privacy *** Action: failed Status: 5.7.1 Diagnostic-Code: smtp;554 5.7.1 *** Email address is removed for privacy ***: Recipient address rejected: Access denied

This email is not even making it to the destination mail server and I can send to these same addresses immediately afterwards from other non-Hotmail accounts. Any idea what is causing this and how this can actually be reported to someone at Hotmail/Outlook.com

To date, I've had no replies to this post whatsoever, although a moderator has removed the domain details (I had already fudged the actual email address anyway) following my original post. Anyone have any idea how and where to report this, so that it gets taken notice of?

freitasm

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Reply # 777895 11-Mar-2013 11:45

Sorry to say but except on smaller communities (like here or Whirpool in Australia), good luck trying to get attention on an official support forum. Google and Microsoft support forums are really just where people post waiting for others suffering the same problem to offer a solution/workaround.

A couple of years back when I had a paid Google Apps account with PIN and everything I submitted a support request and got a reply suggesting I posted in their public forums - but wasn't I paying for support in first place anyway?

Microsoft paid support is really good. I can't complain at all about their Concierge service or about their Office 365 support service. But get into the consumer space, where large companies believe this doesn't scale well and support can't be charged...

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nathan

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Reply # 778524 12-Mar-2013 13:39

Ill see what i can find out

allan

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Reply # 778545 12-Mar-2013 14:16

nathan: Ill see what i can find out

Thanks Nathan

mattwnz

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Reply # 778564 12-Mar-2013 14:45

This is why I pay for email through a host. You can then email them and get them to personally investigate, and it is usually done within a day or so. eg when an email gets blocked possibly due to the IP of the server being blacklisted. Support forums are only so good, but it won't usually resolve problems at the server end, and in the case of being blacklisted, only the provider can get the IP removed from the blacklist anyway.

nathan

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Reply # 778599 12-Mar-2013 15:29

allan:
nathan: Ill see what i can find out

Thanks Nathan

please send me the full address and I'll get this fixed

It sounds like a DNS issue.

either PM here or firstname.lastname@microsoft.com

Cheers
Nathan Mercer