Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




15225 posts

Uber Geek

Trusted
Subscriber

# 162045 27-Jan-2015 17:42
Send private message

Is anyone else here a HostGator customer? I have been for years, I've always sung their praises regarding support, I'm an affiliate, and I use them for all my websites. I haven't used support much recently, but a few years ago when I was I'd get almost instant responses to tickets, second level was incredibly knowledgeable, etc.

I'm doing a little work on the side to help small USA based business change from HostGator email to Gmail for business, and edit SPF to enable other servers to send email. HostGator support has been just abysmal this week - when they bother to reply:


  • First cpanel's advanced dns editing didn't work to edit the SPF records so I had to have it changed by support (voice call by my customer). If it was working I'd have made the change I needed in 30 seconds. I'd half prepared the customer for the switch over to gmail for business but wasn't ready to switch them yet, things like MX entries were there but not activated. Instead of doing what I asked and simply edit the SPF records they decided to switch the user over to gmail. My customer made the call to the support line, not me. We asked them to undo it and...

  • The person half undid it, including deleting MX records that I set up in preparation for the changeover (not necessary and creating more work for me), but...

  • The person had put in domain aliases so mail.theirdomain.com was now pointing at gmail, so the customers HostGator email was in accessible. Which I fixed, but...

  • The SPF records had been messed up, removing some servers that needed to be authorised. So my customer called up again and....

  • They fixed them, kinda. They messed it up again. Instead of including sensible SPF records they copied and pasted almost my whole email into the SPF record including some free text. So...

  • We called again, they took the junk out, but at the end of the record they didn't put a space in where we explicitly asked for it before the ~all, and...

  • So I raised two tickets for them to fix cpanel and insert a space in the SPF record. It's been three days and they haven't even replied to the tickets. They're still "open". I emailed a complaint in yesterday, no reply.



So it's cost my customer a significant amount of extra money for my time to fix up the HostGator stuff ups, and a simple email server switch has turned into a two week epic. So if anyone's considering HostGator I strongly suggest you reconsider.

Create new topic
11 posts

Geek


  # 1223422 27-Jan-2015 18:27
Send private message

I'm with them also, never really had a problem with them either.

I find tweeting them (@hostgator) works the best, and even if they don't reply straight away, you can guarantee they will reply in a couple of hours.

Hope that works for you! 



15225 posts

Uber Geek

Trusted
Subscriber

  # 1223425 27-Jan-2015 18:32
One person supports this post
Send private message

I've tried that, thanks. Interesting first post miztic!

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.