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1552 posts

Uber Geek
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Topic # 223989 27-Oct-2017 16:30
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Hi There

 

Anyone here with experience with CrazyDomains

For what should have been a simple move Hosting of Website & email is turning into a joke (wasnt my choice of hosting company)
Now looking at some of the online reviews of their service has got me a bit worried

 

They are the experts , they should be able to figure this stuff out . Im not the expert & can see what they obviously got wrong & continue to
not sort out . Its not rocket science , surely

 

Should it be: cut your losses and move everything to another hosting service ?
or persist with them : assuming not as bad as some comments Ive seen : will allways get some unhappy clients I guess

 

Cheers

 

I being purposely a bit vague here, sorry , as Im stuck in the middle.

 

 


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103 posts

Master Geek
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  Reply # 1891445 27-Oct-2017 16:55
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That's why I use overseas hosting services. Anyway, problems during a migration can happen. The company should be clear about how long it will take to fix the issue. It's  difficult commenting on that without knowing exactly what's going on. There's a recent topic discussing NZ hosting services here.  


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Uber Geek
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  Reply # 1891465 27-Oct-2017 18:14
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kickintheeye:

 

That's why I use overseas hosting services. Anyway, problems during a migration can happen. The company should be clear about how long it will take to fix the issue. It's  difficult commenting on that without knowing exactly what's going on. There's a recent topic discussing NZ hosting services here.  

 

 

 

 

As far as I am aware they are are not based in NZ. IMO it is a lot easier dealing with NZ companies. Although some now contract support overseas, and getting some of these support people to understand the problem, can be like pulling teeth, as english may not be their first language.




1552 posts

Uber Geek
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  Reply # 1891467 27-Oct-2017 18:15
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I can fully understand mistakes being made initially.

 

Its their inability to fix things, despite several emails & several ph calls .

Quite simply : here are all our domains, : "we want everything moved over to you, away from our old hosting services"

 

Im not the expert (far from it), but I can do an A record lookup, MX lookup, DNS lookup & see what they havnt done .  So now websites & domain emails on 2 different hosting services .

No matter how many ph calls, they cant see: oh heres the mistake, we need to do this to put it right.
Thats all anyone wanted , a simple "we need to do this to get what you want"

 


It is a overseas hosting service :-)


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Uber Geek
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  Reply # 1891468 27-Oct-2017 18:18
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1101:

 

I can fully understand mistakes being made initially.

 

Its their inability to fix things, despite several emails & several ph calls .

Quite simply : here are all our domains, : "we want everything moved over to you, away from our old hosting services"

 

Im not the expert (far from it), but I can do an A record lookup, MX lookup, DNS lookup & see what they havnt done .  So now websites & domain emails on 2 different hosting services .

No matter how many ph calls, they cant see: oh heres the mistake, we need to do this to put it right.
Thats all anyone wanted , a simple "we need to do this to get what you want"

 


It is a overseas hosting service :-)

 

 

 

 

Why move? I host all mine in NZ for over 10 years, I would prefer to pay more, so I have local support and more piece of mind, plus have access to make all the DNS changes needed. But I think you know the answer if you aren't happy.


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Ultimate Geek
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  Reply # 1891503 27-Oct-2017 19:18
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In a previous job, about 3 years ago, we had some domains with them. At one point we had a problem with an A record that returned 2 addresses, but only 1, the good one, showed up  in the UI. They couldn't get rid of the phantom IP, so the only way of solving the issue for good was moving to a different register.


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  Reply # 1891507 27-Oct-2017 19:35
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Slade wrote a song about Crazy Domains, and GoDaddy...  

 


114 posts

Master Geek
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  Reply # 1899743 12-Nov-2017 19:17
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I'm trying to figure out who are they, actually. 

 

It seems like they are a non resident company. 

 

So, does it mean that buying their services implies dealing with NRCT as per the http://www.ird.govt.nz/nrcwt/nrcwt-index.html ?

 

 

 

 


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Uber Geek
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  Reply # 1899744 12-Nov-2017 19:20
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spoonboy:

 

I'm trying to figure out who are they, actually. 

 

It seems like they are a non resident company. 

 

So, does it mean that buying their services implies dealing with NRCT as per the http://www.ird.govt.nz/nrcwt/nrcwt-index.html ?

 

 

 

 

 

 

 

 

If you look at their contact page is says Auckland, Wellington and Christchurch at https://www.crazydomains.co.nz/contact/ , but they don't list addresses, or even a postal address

 

I am not sure what that actually means, do they have a presence in those locations?

 

 


114 posts

Master Geek
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  Reply # 1899745 12-Nov-2017 19:22
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I've failed finding them in the NZ business register. So, I presume they are not a NZ registered company. 


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  Reply # 1899747 12-Nov-2017 19:25
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Just move, things won't get better. 1stdomains are good for a NZ company, others like metaname who I have not used, as we have around 200 domains with 1stdomains, and really like the local support and UI and pricing. 

 

 


26 posts

Geek
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  Reply # 1899782 12-Nov-2017 21:36
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I have used Crazy Domains but never again. Promises were never met and there was no assistance when required. I cut my losses and moved back to an NZ based domain. Crazy Domains certainly were based offshore when I used them given GST was not part of the bill although the "Netflix Act" may have changed that. 

 

In my experience it is not worth the hassle using them.


114 posts

Master Geek
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  Reply # 1899783 12-Nov-2017 21:42
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Their bills now include GST. 


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Uber Geek
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  Reply # 1899797 12-Nov-2017 22:47
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I've used domains4less for a few years without problem personally, and currently use freeparking for work and have no complaints about either, that aside as networkn has said lots of people recommend metaname.





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