We are having issues with SMX black listing clients emails. The client goes to log in via pop / thunderbird and is told they are black listed. Opening the web mail just ends up with a churning icon - no progress.

Called SMX. It seems the client was supposedly sending spam. Banned the clients address and IP .Checked the clients laptop, email apps, phones, etc - very little outgoing mail - none spam. All legitimate work / business / compliance type emails.

Called SMX - got access to the webmail - checked the server, no spam in the sent box. Very little email in the sent box.

SMX banned them again.

They claim t is possibly because an outside person is pretending to be my client - and spoofing their email address allowing spam from an outside source to get to xtra email clients, who then black list the email address and then get my client banned.

1 - SMX are suposed to deliver less than 2 spam emails per 100k but seem to be delivering many on behalf of the spoofing spammer.

2 - SMX have missed all reasonable deadlines for resolution - there seems to be no escalation process nad the call backs promised have not happened.

3 - Any reasonable ISP / mail provider would say that sending mail as xtra.co.nz should happen from xtra.co.nz servers, at worst possibly other Nz servers so it can be prosecuted but not over seas. it should be blocked as spam.

Anyone know any way to get this moving it is costing my client time, stress and money.

Shane