Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




927 posts

Ultimate Geek
+1 received by user: 203

Subscriber

Topic # 229001 2-Feb-2018 18:09
Send private message quote this post

We are having issues with SMX black listing clients emails. The client goes to log in via pop / thunderbird and is told they are black listed. Opening the web mail just ends up with a churning icon - no progress.

 

Called SMX. It seems the client was supposedly sending spam. Banned the clients address and IP .Checked the clients laptop, email apps, phones, etc - very little outgoing mail - none spam. All legitimate work / business / compliance type emails.

 

Called SMX - got access to the webmail - checked the server, no spam in the sent box. Very little email in the sent box.

 

SMX banned them again.

 

They claim t is possibly because an outside person is pretending to be my client - and spoofing their email address allowing spam from an outside source to get to xtra email clients, who then black list the email address and then get my client banned.

 

 

 

1 - SMX are suposed to deliver less than 2 spam emails per 100k but seem to be delivering many on behalf of the spoofing spammer.

 

2 - SMX have missed all reasonable deadlines for resolution - there seems to be no escalation process nad the call backs promised have not happened.

 

3 - Any reasonable ISP / mail provider would say that sending mail as xtra.co.nz should happen from xtra.co.nz servers, at worst possibly other Nz servers so it can be prosecuted but not over seas. it should be blocked as spam.

 

 

 

Anyone know any way to get this moving it is costing my client time, stress and money.

 

 

 

Shane

 

 

 

 





nunz

Create new topic
824 posts

Ultimate Geek
+1 received by user: 475


  Reply # 1950897 2-Feb-2018 20:35
Send private message quote this post

Seems pretty unprofessional. Banning by IP isn't even effective.

 

There was a a time when you could only send or receive email from your @xtra.co.nz mailbox if you were actually connected to the internet through Xtra which was no use when you were at a client's place of business. It was a real pain in the backside and what drove me to Gmail in the first instance.





"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse. The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself."
- John Stuart Mill


59 posts

Master Geek
+1 received by user: 1


  Reply # 1950899 2-Feb-2018 20:37
Send private message quote this post

I too have problems with SMX - unfortunately they seem to provide filtering for mail marshal :(

 

 

 

I had my own personal domain (with 3 active address's) blocked - apparently sending a lot of newsletters (according to SMX support).  When I asked for more information, well, that was 3 weeks ago and I still haven't heard anything.

 

 

 

It seems to me, the guy answering the support tickets is more of a sales guy than an IT guy.  Knows some words to use, but doesn't know what he's talking about :(


 
 
 
 


13531 posts

Uber Geek
+1 received by user: 1646


  Reply # 1950976 2-Feb-2018 23:59
Send private message quote this post

I have clients too that are getting blocked by Xtras mail server. I wastes so much of my time, but it was just as bad when they were using Yahoo, if not worse.


195 posts

Master Geek
+1 received by user: 26


  Reply # 1952734 7-Feb-2018 02:18
Send private message quote this post

nunz:

 

Checked the clients laptop, email apps, phones, etc - very little outgoing mail - none spam. All legitimate work / business / compliance type emails.

 

Called SMX - got access to the webmail - checked the server, no spam in the sent box. Very little email in the sent box.

 

 

 

 

How are you checking the outgoing mail on the laptop/phones? 


1324 posts

Uber Geek
+1 received by user: 283


  Reply # 1952849 7-Feb-2018 11:36
Send private message quote this post

Their xtra email login might be  compromised
Change the password

 

If they had/have Out of Office setup, they may be autoreplying to spam :autoreplying to spoofed email adresses , that could possibly get them blacklisted

See if you can find out the IP the Spams were coming from .

 

I guess, being free, Spark will be paying the least possible for this service .
That may be the reason SMX arnt putting much effort into this.

 

Setup to send via another provider may be a workaround.
Or Get a professional level email system, forward xtra emails to that new email setup. It may just be time to start to move on.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel reimagines data centre storage with new 3D NAND SSDs
Posted 16-Feb-2018 15:21


Ground-breaking business programme begins in Hamilton
Posted 16-Feb-2018 10:18


Government to continue search for first Chief Technology Officer
Posted 12-Feb-2018 20:30


Time to take Appleā€™s iPad Pro seriously
Posted 12-Feb-2018 16:54


New Fujifilm X-A5 brings selfie features to mirrorless camera
Posted 9-Feb-2018 09:12


D-Link ANZ expands connected smart home with new HD Wi-Fi cameras
Posted 9-Feb-2018 09:01


Dragon Professional for Mac V6: Near perfect dictation
Posted 9-Feb-2018 08:26


OPPO announces R11s with claims to be the picture perfect smartphone
Posted 2-Feb-2018 13:28


Vocus Communications wins a place on the TaaS panel
Posted 26-Jan-2018 15:16


SwipedOn raises $1 million capital
Posted 26-Jan-2018 15:15


Slingshot offers unlimited gigabit fibre for under a ton
Posted 25-Jan-2018 13:51


Spark doubles down on wireless broadband
Posted 24-Jan-2018 15:44


New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.