Access 2019 with Office 2019 H+B

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xpd

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#249384 8-May-2019 15:41

User has Office 2019 Home and Business installed - has now decided they require MS Access, so purchased license for Access 2019.

But upon trying to install, gets message that they have to remove H+B before installing Access.

WTF.

Yes, they should have just gone down the O365 route, but they didnt need Access at the time of getting H+B.

Anyone know of a work around ? Obviously user wont be happy if they need to buy a different product.......

TIA :)

XPD / Gavin

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#2233106 8-May-2019 15:51

It could be 64bit vs 32bit issue. Both installs would need to be same bit

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networkn

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#2233121 8-May-2019 16:10

No, we have seen this before. It was supposed to be fixed by MS YEARS ago, but as usual it never gets fixed. It's a supid problem to start with. We ended up having to get the customer OLP office, which they were pissed about.

Honestly, MS do some absolutely brain dead stuff.

I found out they removed the RDP Session manager and the idle time from task manager, now you get that information from a separate command line utility. WHY!?

I could give you a list as long as my arm of annoyances about stuff like this. Don't even get me started on the fact that a brand new computer can't find Windows Updates by typing "update" but will find it if you type "updates"

/me smh.

xpd

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#2233220 8-May-2019 19:09

Yeah both are 32bit. Have found some info that looks promising so will give it a shot tomorrow.,..

XPD / Gavin

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andrewNZ

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#2233221 8-May-2019 19:12

Sort of off topic, but office 365 for business doesn't include MS Access.
However, I have had success just installing 365 home (which does include Access) with the business licence.

Kraven

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#2233222 8-May-2019 19:20

andrewNZ: Sort of off topic, but office 365 for business doesn't include MS Access.

Yes, it does. For PC only.

https://products.office.com/en-nz/compare-all-microsoft-office-products?tab=2

amanzi

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#2233379 8-May-2019 22:53

xpd: But upon trying to install, gets message that they have to remove H+B before installing Access.

My guess is that you've installed one of the apps using click-to-run, and the other is using the traditional MSI format. I've run into this before and the solution was to get matching installation methods - so if H&B was installed with click-to-run, then Access 2019 needs to be installed using click-to-run too.

Here's some info - hope it helps: https://support.office.com/en-us/article/office-installed-with-click-to-run-and-windows-installer-on-same-computer-isn-t-supported-30775ef4-fa77-4f47-98fb-c5826a6926cd